Outstanding VA Needed – eCom Web Store Operations Assoc. - Customer Service, Virtual Assistant, Admin.

Hi,
Are You an Outstanding Superstar? If so, we need to work together.

We are looking for an Outstanding Webstore operations Associate.

WHY YOU SHOULD WANT THIS JOB
- Exciting, fast-growing company
- Fun work environment
- Small, close team
- Long term position
- Feel empowered, make decisions
- Grow with the company
- Live up to your potential
- We’ll invest in your education
- Learn new skills
- Earn new responsibilities
- Variety of tasks & projects to work on
- Even become Operations Manager if you want*
*Seriously - if you can prove yourself, I’ll really consider ---------- PANY INFO
This is a small and fast-growing, customer focused eCommerce store (online retail) selling Indoor and Outdoor Fire and Water features. Our revenues in 2021 are more than double 2019. We’re growing and very busy. I need someone to take over the day-to-day operations so I can focus on growing the store.

This is an exciting long-term opportunity for you -
There’s only one person above you (me, the owner). We will grow and hire more, so you have the potential to become the manager, director… maybe even Operations Manager - if you are amazing.

As you grow, the position can grow with you, based on your skills and interests -

Want to do social media? Awesome!
Want to focus on products? Fantastic!
Want to learn copywriting? Amazing!

Whichever direction your passion and talent take you, we’ll offer you free training and courses so you really can live up to your potential.

Are you ready?

JOB OVERVIEW
You’ll be responsible for running the store, starting with just a few tasks.

As you learn, you’ll gradually be in charge of most operations. We’ll train you on everything.

Main Responsibilities:
• Customer service
• Order management
• Sales
• Product management
• Business process, some data entry

You’ll answer customer questions over phone, chat, and email. You’ll give quotes, take and coordinate orders, solve shipping problems, update spreadsheets, etc. On average, order management will take about 40-70% of your day.
For more detailed information, click this link.

To apply, at the top of your cover letter, please write "It's Summer!”
Please include your OnlineJobs.ph Profile link

DESCRIPTION OF IDEAL CANDIDATE
• People Person w/ Positive Attitude - Friendly, fun, and a good listener. You need to be a strong communicator, speaking and writing. Make people feel comfortable - convey empathy.

• Self-Starter - Self-motivated, happy working on your own with minimal guidance.

• Decision Maker - Comfortable making decisions and taking responsibility.

• Problem Solver - Able to think through problems, take initiative to help customers, recommend solutions, and not wait to be told what to do next.

• Follow Through / Proactive - If you are given a task, or a customer needs help, you need to follow up until it is solved - not stop or wait after the first step is taken.

• Assertive - Feel comfortable asking people to do ---------- l me when you disagree and say why.

• Comfortable w/ Constructive Criticism - I'm always working to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick.

Do not apply if you’re not comfortable with constructive criticism.

• Cultural Flexibility
We are an American company. I've hired people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.

• COMPANY CULTURE
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

• PAY
Based on ability and experience, ranging from $ ---------- ---------- NDIDATE REQUIREMENTS
- Honest
- Reliable
- Fluent in English, near native speaker
- Comfortable w/ basic business math
- Able to learn many kinds of tasks
- Able to think through a situation & take step to solve the problem
- Organized, able to follow a process
- Pay attention to details
- Type 50 WPM

Preferred:
- Customer service experience
- eCommerce experience

ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone quick at any time during business ---------- loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS
Full time position (40 hours/week): Working hours are Monday through Friday 8:30 AM to 5:30 PM US Pacific Time with a lunch break.

HOW TO APPLY

Email a SHORT cover letter to ---------- forget to include the catch phrase mentioned above in the cover letter. Please include your OnlineJobs.ph Profile link in the email.

I look forward to working with you!

Agnes