Jr. Technical Support Engineer - BGC, Makati, Ortigas

Job Description:
- Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Establish end user service level agreements.