Account Manager

Summary and Purpose of the Role
Responsible for developing long-term relationships with the portfolio of assigned clients, connecting with key business executives and stakeholders. S/he will be responsible between clients and cross-functional internal teams to ensure the timely and successful delivery of business solutions according to client needs.

Responsibilities and KPIs
1. Build and maintain strong, long-lasting customer relationships.
2. Proactively assesses, clarifies, validates and deliver solutions according to customer needs and objectives on an ongoing basis while creating awareness for company’s marketing / sales solution for existing clients.
3. Works closely with Sales and Operations to ensure customer satisfaction and problem resolution.
4. Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling.
5. Delivers weekly, monthly and yearly past and existing portfolio account reviews.
6. Assist with high severity requests or issue escalations as needed.

Technical Skills & Work Experience Required :
1. Four (4) or more solid related strategic sales / account management experience in a business-to business sales environment preferably with experience in a IT or Telecommunication company
2. Able to effectively manage resources, meet deadlines with tight time constraints.
3. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
4. Account and project management with strong technical knowledge in a telecom industry.

Education & Certification Required:
1. Bachelor degree in Marketing / Business Management / IT Advertising or equivalent.

Work Skills & Attitude Desired:
1. Excellent listening, negotiation and persuasion skills.
2. Strong leadership and management skills.
3. Excellent verbal and written communications skills.
4. Strong work ethics and can handle stress and work pressure
5. Initiative and remain attuned to market trends and general developments within customer’s industry, as well as within the wireless industry
6. Proactive and able to work with a team base in Sydney Australia.