AI CX Talkbot Conversation Designer

Position: AI Talkbot Conversation Designer
Job Description
- Collaborate with clients and project teams to understand client business requirements and deliver solutions using the WIZ AI Talkbot Platform.
- Design and implement the AI Talkbot on WIZ platform which includes designing the talkbot responses, managing the language corpus, configuring the rules and logic
- Work with NLP technology (ASR, NLU) in implementing voicebot technology.
- Use your problem-solving skills by considering several approaches to implement the solution utilizing the platform's tools/features.
- Test and verify the created talkbot by acting as an end-user to check that all the possible cases/scenarios were covered.
- Monitor, troubleshoot, maintain, and improve the talkbot to ensure a good customer experience.
- Post-processing of recorded voices to train TTS & ASR models.
- Complete requirement analysis, manage efficient project timeline, and handle client’s expectation if needed.
- If selected, you'll have an opportunity to become one of our talkbot voice talents.
Job Requirement
- Possess at least a Bachelor's degree in related fields (IT, Computer Engineering/Computer Science /Linguistics/ Media communication / Marketing, etc).
- Experience/Experience in Chatbot, Conversation Design or UX design will be a big bonus.
- Relevant work/Internship experience in software testing, IT system deployment and knowledge in NLP/NLU, flow chart, state transition diagram will be a plus;
- Strong communication and interpersonal skills (Good command of English is required).
- Excellent self-learning, logical thinking, and problem-solving capability.
- A proactive, can-do attitude and strong work ethic; driven to meet or exceed expectations; careful attention to detail.
- Willing to work onsite full-time in Makati
- Open for Fresh Graduates