Customer Service

Providing support to clients through phone calls, emails, and chats. Managing customer support tickets and problem-solving issues. The candidate will need to be available to work part or all of the hours between 8:00 am - 5:00 pm, US Central Standard Time, Monday - Friday.

Daily Responsibilities:
Answer inbound calls, emails, and chats through Freshcaller;
Conduct outbound calls and emails to welcome members;
Conduct outbound calls and emails to remind members of their missed payments on the portal;
Utilize system reporting to resolve issues
Manage and resolve support tickets
Failed Payment Recovery
Conduct outbound calls and emails to members that have deactivated
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