Remote IT Helpdesk Technician

Hello

We are a small US-Based IT support company serving small-to-medium sized businesses. We are seeking a Remote Help Desk Support Technician to work around 40 hours per week. The preferred hours would be somewhere around the window: Monday-Friday 7:30 am - 3:30pm Central Standard Time USA.

You would be responsible for remotely taking inbound tickets, interfacing with end users via phone & helpdesk, and resolving end user IT issues in a timely basis. You would also be providing some systems administration tasks. You would need to have EXCELLENT spoken English skills (without a noticeable accent) and very good written/grammar skills.

RESPONSIBILITIES:

• Diagnose and resolve technical hardware and software issues relating to desktop/laptop/tablet computers, networks, Windows and Linux servers, wireless, printers/scanners, enterprise applications, and other related equipment.
• Address issues relating to customers on VDI / remote desktops.
• Assist other Help Desk Technicians to address issues.
• Work with vendors in a collaborative manner to resolve issues.
• Communicate with end users by phone, email, and via ticket system
• Install, configure, and maintain desktop/laptop/tablet computers, networks, Windows and Linux servers, wireless, printers/scanners, enterprise applications, and other related equipment.
• Perform software and hardware installations and upgrades.
• Assist in documenting commonly occurring issues and fixes.

JOB REQUIREMENTS:

• Have 4+ years of experience in a technical support position.
A+ certification, Network+ Certification preferred.
• Have 2+ years Linux server administration experience or have Linux Certification and demonstrate competent Linux server administration skills.
• Have 2+ years Window server administration experience or have Microsoft professional certifications and demonstrate competent Windows Server administration skills.
• In-depth knowledge of Microsoft Operating systems including Windows 7/8/10, Windows Server 2008/2012, Microsoft office applications such as Outlook, Excel and Word, logical networking technologies such as Microsoft's Active Directory and Windows Deployment Services.
• In-depth knowledge of Linux Operating systems including debian based systems and RPM based systems, Bind and Samba4.
• Have 2+ years of experience with Active Directory.
• Responsibilities may require weekend or late evening work in response to the needs of the systems being supported.

PREFERRED:

• Experience with virtualization technology such as VMWare and Citrix XenServe/XenDesktop.
• Experience with telephony/VoIP concepts and equipment.


We would be looking for someone to work on a long-term basis as part of our team, but we would initially want to try you out for a few weeks to see how you perform and how you get along with the team.

To be considered, please forward a short paragraph about yourself, what level of spoken English that you have, your experience & skills that meet our needs, and required hourly rate. You also need to provide us the days of the week and hours you would be available.

An online phone interview will be required. If you apply, please elaborate on the quality of your spoken English skills.

Thank you.