Customer Support (Supply Chain) (with experience in SAP)

We are offering an exciting opportunity as Customer Support with one of the largest glass-production company based in AU.

The role will be handling the administration of all sales related activities including order processing and dispatch of the orders in an organized and systematic manner so as to maximize output delivery of products, and to provide a central point of communication and interface with specified clients.

To be successful in this role, you must have very good English communication skills and confident in dealing with customers via email, chat and calls. He/She must be keen to details and proactive in handling different situations. If you have a genuine passion for learning, is open and happy to take on expanded role in the future then this is an opportunity you mustn't ---------- sential Duties and Responsibilities:
• Enter daily Exchange Rates
• Handle inbound and outbound phone calls
• Process Sales Orders and provide Acknowledgements with current ETAs.
• Maintain inquiry via email for customer orders, general sales queries & sales support.
• Generate and release pick lists to 3PL so orders can be dispatched next day
• Process all credit claims, and ensure they are resolved within the same month.
• Provide Back Order reports with accurate ETAs on customer request
• Consolidate Pick Lists & Back Order releases when new containers arrive or new orders that may have back orders.
• Liaise with L&SCM about SIT and stock availabilities.
• Build close relationship with 3PL to monitor dispatches and ensuring all orders are sent with delivery notes.
• Ensure EDI has processed daily invoices and resolve any that have not.
• Review manifests & consignments are correct on invoices and match correctly with transport carriers
• Review Daily Pick Lists with 3PL and raise any outstanding with 3PL and L&SCM
• Track and Trace any consignments for customer deliveries.
• Provide Returned Merchandise Authorization for any short supply, credit claims or returning stock and maintain the RMA register
• Book freight with carriers for (RMA) and B2B projects
• B2B local Sales Order, Purchase Orders, Inventory Transfer and invoice processing.
• Pick and Pack sample requests, send to the customer and maintain Sample Register.
• General Sales Administration Support and back-up support

Education and Work Experience:
• Minimum of three (3) years of experience as Customer Support handling invoicing, order processing, inventory, tracking of orders and customer service.
• Preferably with experience in Supply Chain, Distribution and Manufacturing industries.
• Excellent English communication skills
• Very good telephone etiquette and keen to details.
• Must be proficient with SAP Business One.
• Can start immediately.