Operations Assistant (FT)

My name is Jacob and I am the owner of ---------- , a local house cleaning business in Cleveland, Ohio (and soon to be Nevada) that has some big ambitions, and am looking for an incredible operations assistant to work with myself and our Operations Manager to help guide our company through the growth that we are experiencing.

This position will be full time with the opportunity to take on more responsibilities and continue to grow in the company. This position will be on the operations track within the company, with a path to become the Operations Manager for one of our future locations.

Why would you want to work with us?

We’re a small company that believes in taking care of our team and our ---------- om the benefits that we try to provide, to the positive and inclusive culture that we have built, Summit Maids is trying to build a company that is able to provide good jobs to great people.

- Starting pay $450 USD/month plus bonuses (for ~40hrs/week with opportunity for additional pay or bonuses according to business demands)
- Auto-raise after three months - No waiting around wondering if you’re going to get a raise.
- Time off for holidays (Both US and PH) - More time with friends and family without losing out on pay!
- Unlimited PTO - Take time when you need it. Stay healthy, stay happy.
- Opportunity for growth - You will be on track for promotions and increased responsibilities within the company. We are happy to invest in your growth through both opportunities and in education.
- Friendly team - We like to have a good time together and I am looking for someone who takes their job seriously, but not themselves.
- Impact - In a small company, everything you do will matter to our success.

I want to build a long term relationship with you and provide you every opportunity to grow with the company. I believe in treating my team with respect and kindness and that you should have a life outside of work.

What kind of work will you be doing?

Summit Maids exclusively focuses on residential cleaning. That means you’ll be working with many individuals and families to help schedule cleaning services for their homes and then coordinate our teams of cleaners to ensure that our cleaning teams arrive on time to the right location.

We’re here to try and help our clients live a better life, knowing that their home is being taken care of.

On a regular basis, you will be doing things like:
- Answering phone calls and emails from prospective clients
- Scheduling appointments from inbound calls
- Coordinating with cleaning teams to assign appointments
- Making outbound calls to update clients when things change with their appointments
- Working with our cleaning team to ensure that we have coverage for all business hours across all of our locations
- Monitoring and responding to inbound questions on our website live chat
- Processing and scheduling new appointment requests that come through the website
- Sending follow up emails to clients after their appointment is complete
- Checking the weather forecast and adjusting appointments as necessary

Is there another skill you have that you want to show us? Let me know. I’m open to tailoring your responsibilities to help show off your skills and do the work that you enjoy.

Requirements
- A friendly attitude
- Fluent level English with minimal accent
- Access to a reliable internet connection & computer
- Comfortable talking on the phone
- Quick responsiveness
- Self-starter and able to think on your feet
- Ability to work independently, with minimal oversight
- Organized
- Good at logical thinking
- Cool under pressure
- High degree of empathy and deep understanding of customer service WITHOUT just reading a script

Work Hours
US Eastern Time Zone 12pm-8pm, Monday-Friday.

To Apply
Please note: Follow the directions below *EXACTLY*. If you do not follow the directions, you will not be considered.

Head over to our website at ---------- and read all about our business, especially the ‘About’, ‘Jobs’, and ‘Community’ pages. Watch the video on the Jobs page. Get a feel for what we are about and how we do business.

If you think that you are a good fit for our culture and want to work with us, please send an email to ---------- with the subject line “I want to be an operations assistant” and a few lines about what stood out to you as you reviewed our website. Don’t spend too much time on this email. This is to show that you can follow directions and actually want this job.

After you send the email to apply, you will receive a response fro ---------- with a link to an application form. Please complete the questions in the form to be considered for this position. Forms that are not completed or only partially completed will not be ---------- the form, you will be asked your age. Answer ‘42’ to show your attention to detail. Bonus points if you know why I picked this number and include this in your answer.

Thank you very much for your interest in working with Summit Maids! If you have followed the directions above, I will respond to your application within one business day.