Sales Support Assistant

Job Description for Sales Support Assistant

Essential Management is a UK based real estate developer and manager and seeking to expand its established team in Philippines. We provide short and long stay accommodation in the North of the Country
We are seeking to fill a Part Time position potentially increasing to full time within 3 months. Opportunity to earn target and team related bonuses. This individual will be working alongside other local tea ---------- mbers and liaising with local Team Leader and UK based directors. 20 hours per week for up to PHP 17500 per month plus any bonuses

Requirements for Job
•Familiar and comfortable with on line apps whether desk top or mobile
•Past or current experience in sales customer services
•Comfortable with speaking with people by phone, messaging apps or written email
•Experience with Microsoft Office or equivalent
•Be familiar with social media platforms such as Facebook
•Know how to handle customer issues and or complaints
•Be a team player

Objectives:

1.To improve response times to non urgent and urgent service related enquiries from our guests and renters through direct communication or via 3rd party platforms
2.To add value to the customer relation and customer contact process and improve review scores
3.To deal with on and off line enquirers especially longer stay with a view to move towards them confirming their stay and improving overall occupancy of our properties
4.To assist with loading new properties onto Booking platforms along with pricing, administration and marketing
5.To work with our Housekeeping and Maintenance teams to ensure properties and rooms are ready for guest arrivals6.To assist or
6. Prepare reports for tea ---------- mbers and management
Tasks:
1.To handle the day to day communication with customers via email, on line booking platforms(25%)
1.1 Check on line booking platforms for customer queries, and questions
1.2 To monitor and respond to emails and or telephone calls from customers pre and post booking where not dealt with by UK team
1.3 To be on hand for any what’s app and Facebook messages between ourselves and customers whether pre, in house or enquiring

2. To look after the customer contact process pre, during and after stay (30%)2.1 To ensure the customer has total clarity from reservation through to leaving the property
2.2 To track issues related to the customer experience where needed
2.3 To ensure all guests have the necessary entry codes to properties prior to arrival
Using our reservation platform for SMS texting
2.4 To do any follow up questionnaires with customers once left properties

3.To handle all sales related enquiries from potential customers (20%)
3.1 To support the existing sales team with existing enquiries
3.2 To receive and handle all long and short stay enquiries with the aim of turning them into firm bookings.

4.To Liaise with housekeeping and maintenance teams in preparation for Guest arrivals (20%)
4.1 To focus on the readiness of new arrivals into property based on historic maintenance and liaising with housekeepers
4.2 To handle post departure checks, identifying any issues and updating sales team and Reservation System when necessary
4.3 To assist in scheduling post departure maintenance with UK teams

5.To assist with updating internal and external platforms for enquiries (15%)
5.1 To handle all new properties added or removed from books 5.2 To add all pictures, videos, content for new properties 5.3 To add new pricing and promotions to booking platforms 5.4 To compare our pricing with competitors and advice changes

6. To provide reports needed to support the sales function