Sales & Customer Services Assistant

Essential Management is a UK based real estate developer and manager and seeking to expand its established team in Philippines. We provide short and long stay accommodation in the North of the Country
We are seeking to fill a Part Time position increasing to full time starting at up to PHP20000 for 20 hours per week plus sales commission. This individual will be working alongside local Team Leader and Directors and other PH tea ---------- mbers ensuring our prospective and new customers are looked after and delighted Requirements for Job
•Familiar and comfortable with on line apps whether desk top or mobile
•Past or current experience in selling and closing
•Comfortable with speaking with people by phone, messaging apps or written email
•Experience with Microsoft Office or equivalent
•Know how to handle customer issues and or complaints
•Be a team player
•Steady internet connection

Objectives:
1.To improve response times to non urgent and urgent service related enquiries from our guests and renters through direct communication or via 3rd party platforms2.To add value to the customer relation and customer contact process and improve review scores3.To deal with on and off line enquirers especially longer stayers with a view to move towards them confirming their stay and improving overall occupancy of our properties4.To support tasks and administrative functions by reporting through traditional means e.g. Google Sheets, Microsoft Applications
Tasks:
1.To handle the day to day communication with customers via email, on line booking platforms(15%)
1.1 Check on line booking platforms for customer queries, and questions
1.2 To monitor and respond to emails and or telephone calls from customers pre and post booking where not dealt with by UK team
1.3 To be on hand for any what’s app and Facebook messages between ourselves and customers whether pre, in house or enquiring

2.To look after the customer contact process pre, during and after stay (15%)
2.1 To ensure the customer has total clarity from reservation through to leaving the property
2.2 To track issues related to the customer experience where needed
2.3 To ensure all guests have the necessary entry codes to properties prior to arrival
Using our reservation platform for SMS texting

3. To work with our guests and renters to ensure they have a smooth friction free experience in house(20%)
3.1 To handle all day to day enquiries while renter is in house with a view to resolve quickly 3.2 To escalate any serious issues with the Team Leader or Senior management3.3 To keep guests and renters up to date with fixing issues

4. General support and administration (15%)
4.1 Where needed to present any research or information in a readable format
4.2 To mange your own tasks for easy access by the team where needed
4.3 There are areas within the business which require administration and reporting in order for us to develop and improve. You will be required to assist from time to time
4.4 From time to time the Director will asks you to support in areas that might come about through emergencies or absent tea ---------- mbers
4.5 From time to time you will take part in meetings requiring presentations and or feed back on weekly or monthly activity

5. To handle enquiries for long stay renters and convert to bookers (35%)
5.1 To handle all enquiries for long stay through what’s app or other platforms
5.2 To provide all pictures, videos for the chosen options
5.3 To provide all documentation for enquirers
5.4 To quote prices and close the sale for enquirers
5.5 To generate repeat stays for renters each month