UX / E-Commerce Assistant - Cloth & Paper

Cloth & Paper is a retailer of minimal and luxe stationery and planning supplies. Along with a successful e-commerce shop, Cloth & Paper curates two monthly subscription boxes. Our Penspiration Box ships a collection of hard to find pens and pencils, while our Stationery Box curates a wide range of planner and office supplies. Both boxes have a passionate and growing following. We recently made the Inc. ---------- List for the fastest-growing private companies in America, rated 242nd overall, 6th in Virginia and 2nd in Richmond and our CEO was recently featured on ---------- .

The UX/Ecommerce Assistant is a member of the UX/Ecommerce Team (a Customer
Experience Team) and assists with backend website and app maintenance, live user experience
functionality, and other administrative duties that support the continued success of the UX/
Ecommerce Team.

Duties/Responsibilities
- Executes website updates which may include regular changes to site content, product information,
blog posts, optimized images, SEO, and any promotional and/or upselling sales opportunities
- Regularly reviews product pages and product data feeds, making improvements and updates as needed/
requested to improve customer experience, optimize sales, and to ensure continued compliance with
external sales channels.
- Improves website collections and site navigation in a strategic effort to create a better online shopping
experience, increase customer loyalty and maximize sales revenue
- Assists with installs, customizations, and tests of website changes and new features
- Assists with Shopify backend, to include adding and removing products,
updating listings and working with other stakeholders to keep product inventory
up to date and platform free of bugs and issues
- Assists with implementation and managing of Shopify apps to increase
functionality, features and conversions; makes suggestions as needed
- Contributes to new processes that streamline Ecommerce workflow
- Assists with tasks that support our subscription box service on our main website and/or third party
marketplace
- Researches relevant topics, applications, integrations, innovations, process
improvements; reaches out to external support chats/support emails when needed for troubleshooting

Required Skills/Abilities
- Technically savvy - ability to quickly adapt to various websites, technical platforms, user interfaces,
etc.
- Strong time management and task management skills
- Excellent attitude and work ethic, and flexibility with changing priorities and
assignments; ability to pivot between multiple projects
- Attention to detail and drive for results
- Excellent written and verbal communication skills
- Customer-service focused

Desired Skills/Abilities
• Proficiency with Shopify or similar platform
• Modest to proficient HTML, CSS, or Javascript coding experience a plus
• Familiarity with Ecommerce best practices
• SEO copywriting and best practices a plus
• Modest to proficient photo editing or graphic design a plus


If you are interested in this role, please send your resume and portfolio if ---------- the subject line, please list one product that you like from our website.