CRM Developer

Summary

We are looking for a full-time, permanent CRM Developer. You can be based anywhere in the world, as long as you have a high level of written/spoken English, are able to overlap your working day with UK working hours and can demonstrate a high-level of technical proficiency in CRM development, specifically on Zoho CRM / Creator / Deluge scripts.
We are looking to transform the way we collect, record and consume data, accelerating our goal of becoming a data-driven organisation. With the perfect blend of strategic, creative and analytical thinking, the CRM Developer will help execute and contribute to developing Project Partners’ CRM and Data Strategy. This role is key in helping the business make informed, strategic decisions and utilising the tools they need to execute our strategic plans.


Main Responsibilities

• Own and develop our Zoho ONE platform by creating custom modules, workflows and code that automate business processes wherever possible
• Understand requirements from business product owners and ensure best-fit technical and data solutions are implemented across the Zoho ONE platform:- Zoho CRM, Zoho Marketing Automation, Zoho Recruit, Zoho Projects, Zoho Desk, Zoho Surveys and Zoho Creator
• Integrate and configure 3rd party platforms using APIs and custom integrations – using tools like Office365, LinkedIn, Zapier, PhantomBuster, Calendly, Insurge, Sopro, Lemlist, ----------
• Work alongside business colleagues to document business workflows and translate them into Zoho configuration requirements
• Create technical and functional design documentation to support build and configuration requirements, and maintaining overall Systems documentation
• Own data within the Zoho ONE platform: managing data operations and cleansing and formatting datasets and training and mentoring colleagues as required
• Build reporting dashboards to enable KPIs to be measured effectively
• Act as the key Zoho ONE platform point of contact for any data bugs, issues, or troubleshooting
• Champion email deliverability best practices, proactively monitoring our sender reputation and overall hygiene list
• Translate CRM insights and analysis into new data requirements, personas, segments, or automated segmentation for Marketing Automation
• Keep abreast of data compliance requirements including GDPR for CRM, sharing your expertise with colleagues across the business

Requirements
Essential Skills and Experience required:

• This is a full-time permanent position – not freelance/contract – you will be exclusively employed by us
• Must have a high level of spoken and written English (min C1) – this will be tested
• Must be willing and able to work at least 4 hours within the UK working day (08.30 – 17.30 GMT)
• Track record of using a CRM or marketing automation tool, particularly designing and building solutions to meet business requirements
• Ability to customise the CRM for different role groups
• Adept in translating business requirements into the most appropriate technical solution using a CRM
• Strong data background with the ability to have technical discussions with a variety of stakeholders
• Experience of gathering functional and non-functional requirements
• Experienced in managing data integrations, APIs, data matching and alignment
• Analytical and data-driven mindset who is comfortable using BI tools and Excel
• Excellent stakeholder management skills with the ability to work across multi-functional teams including senior stakeholders
• Strong communications skills with the ability to present technical information to a non-technical audience
• A growth mindset, always striving for excellence in delivery
• The ability to work under own initiative, multi-task and thrive in a fast-paced environment
• Knowledge of writing deluge code

Desirable experience:


• Zoho Certification
• Understanding of the project delivery lifecycle
• Experience of using the full Zoho One suite.
• Good understanding of GDPR regulations and practices
• A methodical approach to planning, testing, executing and analysing CRM marketing campaigns