Operations Administration Manager

About this Role
As an Administration Manager, you will oversee the daily administrative operations and processes of the team. To be successful in this role, you should be analytical, a fast-learner, and organised with a proactive attitude and strong leadership skills. This role reports directly to the Business Operations ---------- petencies and Qualifications:
• Demonstrated ability to work in a team environment
• Excellent time management and organisation skills
• Familiarity with Microsoft Teams for team collaboration
• A high level of maturity and the ability to communicate with a diverse range of people
• Advanced technical skills including MS Office (Word, Excel, PowerPoint, Outlook, Office365)
• Superior attention to detail and accuracy
• Highly adept at process creation, improvement, and implementation
• Strong critical thinking and analytical skills
• Proactive and flexible; can effectively deal with changing priorities
• Can problem solve, gather, and analyse relevant information and make sound recommendations
• Demonstrated ability to provide high quality customer service, including showing patience, persistence in caring and follow-up, passionate in motivating peers
• Excellent written and verbal communication skills
• Excellent leadership and developmental skills
• High energy and dedication levels
• Good people management and retention skills
• High flexibility to change
• Ability to handle conflict and difficult situations
• Understand student life cycle communication touch points

Responsibilities:
• Meet organisational KPIs and targets for the administration team
• Provide monthly forecasts of enrolment completions
• Manage day-to-day operations of the administrative department and staff members
• Ensure and monitor accuracy of applications for student enrolment and ensure all applications meets up-to-date entry requirements
• Manage and maintain at least 99?curacy in all aspects of the Admin Department
• Conduct audits in all Admin processes to ensure compliance and accuracy
• Ensure all scheduled emails, including confirmation of enrolment emails are sent out within required timeframes
• Process refunds when applicable
• Deliver timely detailed reports
• Ensure all procedures and written notices are documented and implemented
• Audit students records and documentation and workflow to ensure compliance and best practice
• Assist in recruitment of administration staff when necessary and provide subsequent training and skill development
• Rostering of the administration team to fit workload
• Facilitate succession planning within the administration department by fostering leadership development and identifying gaps in skill
• Implement practice changes and quality improvements seamlessly within the team
• Exhibit effective communication skills with all staff and students
• Manage and dedicate tasks and ensure effectiveness and efficiency within the admin team
• Improve administration procedures to ensure work efficiency.
• Establish strong working relationship with the other managers and staff
• Report weekly during the Leadership Meeting


To be Successful in this Role You Will Need:
• Bachelor’s degree or higher qualification
• Excellent communications skills (both written and verbal)
• Experience working in a multinational organisation a must
• Managing multinational staff highly advantageous
• Demonstrated experience in a similar role is preferred
• Australia Registered Training Organisation experience is preferred
• Understands ASQA and DESBT Compliance is an advantage

Salary Offer is at PHP65,000.00