Airbnb / Vrbo / SEO Virtual Assistant

Hi, there. Please read the entire description before replying to this or submitting a resume.

OVERVIEW
I am looking for one or more Virtual Assistants who can assist with our short term rental (AirBnB) business. Our team of 3 owns and manages several short term rentals in different markets in the United States. We are rapidly growing and are looking forward to growing our team for long term success.

We are looking to hire up to 3 Virtual Assistants in the near future. Each Virtual Assistant can expect to work full time within a short amount of time.

The main focus of this posting is to find virtual assistants to help with many tasks, however, we are also looking for one virtual assistant who can specialize in guest communication and running social media and running targeted Facebook ads. We can train this, but some prior knowledge of FB ads would be great!!

Most of our guest communication occurs between 10:00 am and 10:00 pm, eastern time. Please keep this in mind. We can discuss specific hours as the interview process continues.
As far as your pay scale goes, we will be happy to negotiate based on your prior experience and performance in the future. We plan on giving raises to the right person, if they provide what we are looking for.

We already have a lot of automation in place. We use a property management system (PMS) to automate a lot of the process. We use dynamic pricing tools. We have our listings on Airbnb and Vrbo. We will soon have a direct booking site. We have many systems in place to run our business professionally. We will provide a base set of resources, data, scripts that can be built on over time. We have a mastermind of other experienced Virtual Assistants who work with other investors we know. You will be able to work with the other virtual assistants in order to find best practices to stay ahead of our competitors in this ever-changing business. Our goal for our team of VA(s) is to have a well-trained group who learn together, constantly adjust to this business, can think critically and “lead up.”

Tasks include (but aren't limited to):
1. Managing turns (cleaners cleaning the property) at each check out. This should be automated, but will just need monitoring within the systems I have in place.
2. Respond to guest messages - a daily task - for initial inquiries, respond within the hour (or upon waking if the message was sent overnight) - We will work with you as it relates to automated messages within our system we already have in place.
3. Leaving and requesting reviews - a daily task - We automatically review each guest. We like to respond to each of our guest’s reviews as well, which is not automated.
4. Putting a list of areas of improvements together (based on guests' reviews) and sending to relevant parties (usually to myself and the cleaners) with actionable suggestions.
5. Ordering any supplies that need to be refilled and ensuring they are sourced from cost-effective but well-made suppliers. This task can and will change over time. There may be repetitive orders like hot tub filters. We will have pre-set suppliers identified. There will also be emergent orders. For instance, we just ordered garbage bags, as our guests said the garbage bags did not fir the garbage cans. We ordered one box of garbage bags on Instacart. The guest was happy and we didn’t have to bother our cleaners for an unnecessary and expensive trip.
6. Organizing maintenance and repairs with our preferred list of contractors.
7. SEO and back linking to increase bookings - SEO, within Airbnb and VRBO, are very important to us.
8. Help start and manage a social media profile for all of our listings. I’d like a weekly or bi-weekly post with recent pictures of the property or upcoming events in the area. I’d like to have a link to the listing in each post.
9. Complaint Resolution - When there are complaints filed by guests, or we need to file a damage claim, we would expect you could handle this.
10. Help me create better systems. I am open to new ideas as it relates to systems.
11. Help pay utilities and other recurring expenses.
12. Help set up utility services for new property acquisitions.
13. If you d ---------- to apply for this job, you’ll need to add something to the title of the email to make it past the first step. Please look up the professional baseball team in Milwaukee, Wisconsin and add that team’s name to the title.
14. Creating and managing targeted Facebook ads. The ads manager would need to learn how to search for our target audience, use FB pixels and actually create the content being advertised.
15. This business relationship must be built on trust. Our goal is to prove to you that we are trustworthy. I’d like to provide an opportunity for you to earn enough income to live on and be home for your family if that is your goal. I’d also eventually like to give you the autonomy to make decisions and be part of this team, not simply an employee taking orders.

GOALS
Our main goal is to build and grow for the long haul. We are in this business for the next several decades. We hope to find a team of Virtual Assistants who will be willing to work with us for years to come.

Within 30 days, our expectation is that you are able to respond to simple guest inquiries regarding their stay. This could include tasks such as questions about amenities, booking-related questions, etc. We expect you will be able to understand our systems and complete some administrative tasks such as logging a guest complaint using our simple form. adjusting a booking.
Within 60 days, we would expect you to grow with the business enough where you can coordinate maintenance with our contractors, work on our SEO, etc.

I require someone who has excellent reading, writing and speaking English skills and has experience and some knowledge regarding the AirBnB platform and business model.

You MUST have access to reliable internet and be available to address issues that may arise during the day.

Please describe any knowledge or experience you have with the short term rental business model. More specifically, please describe any knowledge or experience you have with any systems that work well with the short term rental business model.

To be clear with this posting… A rock star VA I hired last December will most likely be conducting the preliminary interviews. You will have access to a few other VA's to learn our best practices and grow together as a team.

Thank you for looking!