Customer Service Agent ( MUST HAVE LIVED OR WORKED IN USA PREVIOUSLY))

Customer Service (Remote)

Hiring Immediately - (If you have experience working in the hospitality industry (Hotel, Restaurants, catering - This is a good opportunity for you to use your skill set and work from home)

** APPLICANTS MUST HAVE LIVED, WORKED, or a member of the InterExchange work Program**
**APPLICANTS MUST FLUENTLY SPEAK THE ENGLISH LANGUAGE**
** APPLICANTS MUST BE ABLE TO WORK NIGHT SHIFT (Philippines Timezone)

Answer the Questions to see if you are a good fit for this position.
1. Do you live or have you ever lived in the US?
2. Have you ever worked physically in the US?
3. Are you now or have you ever been a part of the InterExchange work program?

If you have answered YES to at least 1 of these questions, we welcome you to apply

Company Description:

nPowered Global INC is a multifaceted corporation made up of a diverse collection of business entities. Our niche for Global reach and business unification represents why we stand out among the rest. Maintaining business operations around the globe for 24 years has provided significant growth and alliances that create resources and strengthen our economy, local governments, cities, and neighborhoods. Our extensive history in international partnerships with other corporations helps to build a solid foundation in today’s ---------- ief Description:

As a Customer Service Agent, you love helping people; you’re compassionate, you listen, and you’re good at addressing customer inquiries regarding company services, programs, customer accounts, and billing. You enjoy interacting with and helping your clients use a product successfully, maintaining a positive attitude with even the grumpiest of customers. You enjoy building new processes and will use your experience in customer support to help us make best practices.


Duties & Responsibilities
• Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding account information, eligibility, billing, and personnel changes.
• Delivers expertise by identifying and analyzing customer and caregiver needs to ensure high satisfaction, growth, and business retention.
• Conduct, Schedule, and educate customers on case process
• Gather and prioritize case documents for approval
• Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision-making skills
• Attend one-on-one feedback sessions on performance and participate in tea ---------- etings to ensure success
• Adherence to your shift schedule and availability for calls, meetings, and training
• Participate and contribute in related Customer Service, Marketing, and other projects as assigned

Qualifications and Requirements
• Proficient in the English language (Reading, Speaking & Writing)
• 1+ years of customer service experience required (call center, hospitality, or banking environment preferred)
• Multitask; typing while talking and moving from administrative to live calls
• Strong verbal and written communications skills
• Research, define and understand customer concerns/issues, follow-up, and collect data while considering viable solutions
• Proficient in Windows-based computer programs with excellent navigation skills. Must be skilled to use or able to learn Microsoft Office, One Drive, Trello, Calendly
• Prior work from home experience preferred



To work from home, you must have:
• Dedicated, uninterrupted, and quiet space to work
• High-speed home internet (internet testing will be required during the interview process to confirm minimum internet speed requirement is met)
• Smartphone: app used for verification

Competencies (In order of Importance)
• Attention to detail – job requires being careful about detail and thorough in completing the task
• Integrity – The job requires being honest and ethical
• Dependability – The job requires being reliable, responsible, and dependable, and fulfilling obligations
• Stress Tolerance – The job requires accepting criticism and dealing calmly and effectively with high-stress situations
• Achievement/Effort – The job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
• Cooperation – The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.


Salary: $700 USD (Monthly) + $300 bonus potential
Performance-based bonuses after a 90-day probationary period

To APPLY: Complete the link below ( Copy and paste the link into your browser)
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