SUPERSTAR Customer Service & Retention Specialist WANTED for Australian Company (Daytime hours role)

Want to work in an Australian sports company, helping people to play sport?

We are looking for a customer service specialist to help with phone and email support for all our customers.

Requirements
+ Fluent in English Written and spoken (5 star rating)
+ Working Daytime Hours 9am - 5pm PHT time
+ 2+ years Customer Support experience (talking to customers via email & phone)
+ MUST love talking to people on the phone

What will you be doing?
+ Respond to customer email enquiries
+ Respond to our customer phone and text enquiries
+ Respond to Live Chat enquiries on our website
+ Respond to social media enquiries
+ Email key updates to customers every 12 weeks
+ Post on our social media
+ Invoice customers via Stripe
+ Report on customer retention metrics at tea ---------- eting each Monday
+ Focus on retaining customers (Bonuses attached to retention metrics)

About us?
+ What started as one friendly game of soccer in 2014, SportUP has grown into Brisbane’s largest social sports club for adults who want to get playing social sport again during their workweek.
+ SportUP currently has 5,738 members playing social Netball, Basketball, Football (Soccer), Volleyball, and Touch Footy in our 12 Brisbane venues every week.
+ We focus on providing amazing social sports experiences for our members and are very excited to be expanding our venues, and growing our team numbers.
+ We're looking for the right person to ensure our teams have the best customer service in Australia!

About You?
+ You love talking to people! You have been described as approachable, outgoing and fun.
+ You have a positive, can-do attitude and love finding solutions for people.
+ You thrive on taking ownership and responsibility for a project
+ Hitting & exceeding goals and targets gives you a rush
+ You get great satisfaction out of helping solve problems for people

Salary and Benefits Package
Base salary of $52,000 per month + bonuses for team retention (after paid probation period), depending on qualifications, experience, and performance during the selection process.

*** APPLY FOR THIS ROLE HERE: ***

forms.gle/uazfEUSZWYWKkH4K8

Please note, due to the number of applications we receive, only applications through this form will be considered.

Thanks,
Melodie & Team