Customer Service Coordinator

Amazing Opportunity To Grow With A Growing Distributor In A Booming Industry

BEFORE YOU APPLY- PLEASE MAKE SURE TO MEET THE BELOW REQUIREMENTS:

1. Full Time- Looking To Join a Team and Grow WITH The Company
2. Strong and Stable Internet Connection with Backup
3. Desktop Computer
4. Experience In Answering Phone Calls and Hustling Customers
5. Fluent and Confident In English Speaking AND Writing

The three parts of this job are below:

ANSWERING/PROCESSING/LOGGING INCOMING TICKETS IN GORGIAS (Reactive)
?
Answering Phone - LOGGING CALLS with Notes and Adding To CRM in Monday
??Answering Texts- ?LOGGING TEXTS with Notes and Adding To CRM in Monday
?Answering Chats- ?LOGGING CHATS with Notes and Adding To CRM in Monday

FULFILLING/NOTIFYING/COORDINATING ORDER FULFILLMENT (Proactive)
?
?Three Times Per Day Checking For Trackings For Pending Orders (Unless Otherwise Specified),
Updating Orders In Shopify
Notifying FREIGHT Customers With Email AND Text W/ Screenshots
Calling Freight Companies To Coordinate Deliveries With Customers/Going The Extra Mile
Updating Order Tracking Board- Checking If Order Tracking Board Is Delivered, Marking Delivered

??GENERAL GORGIAS MAINTENENCE AND MANAGEMENT
?
Checking Spam To Make Sure Tickets Are Recovered/Deleted
Assigning Other Tickets To Correct Department (RMA/SALES/ACCOUNTING)
Merging Tickets When Necessary

Starts at $400 and moves up after three months.