Coffee E-commerce Store Assistant

We are a coffee ecommerce company looking for a skilled customer representative to join our team and handle a range of duties including customer service, order placement and product research duties.

The right candidate must have excellent English speaking skills, fast learner, high attention to detail, and should have a lot of patience since we do get all kinds of questions and inquiries. Working times will be US working hours (see below for more details).

Main Duties include:
• EMAIL, with some CHAT and PHONE correspondence with customers and prospective customers
• Resolving order issues and other customer issue
• Processing and Fulfilling Orders
• Recording Orders and Tracking Information
• Researching new vendors and products to add to store
• Uploading New Products / Revising Existing Products
• Other Basic Operations and Administrative tasks

I Just want to make sure you are good with the following:

1. I will pay you every week with Remitly to start
2. There will be a one month trial period
3. You will work 40 hours a week = 5 days a week, 4 hours a day
4. You will be able to work from early morning Philippines time (e.g. 10PM - 7AM), five days a week
5. You have excellent English speaking skills and are good at speaking with customers over the phone
6. You will submit a report every day at the end of your shift (this is a must) with the following questions answered:
a. What did you do today? (detailed description)
b. What issues did you run into?
c. Is there anything I can help you with?

If you are ok with the conditions above, then write "I AGREE TO ALL 6 TERMS" and answer the following questions:

1. How fast is your internet?
2. Do you have a reliable computer?
3. Do you have another job or commitment?
4. Do you experience power outages and/or internet issues? If so, how many times a week/month?
5. Tell me about your experience with ecommerce management?
6. What is your experience providing customer service?

Please write "I AM YOUR NEW ECOM ASSISTANT" in the SUBJECT LINE so I know you did read the entire job description.