Quality Lead

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TYPE OF WORK

Full Time

SALARY

PHP 40,000 to 50,000

ID PROOF

50

DATE POSTED

Jul 16, 2022

JOB OVERVIEW

Who we are:
Woflow is a technology startup, creating products and solutions to support the high-growth on-demand economy. Our product is the world’s first Merchant Data Platform allowing our customers to automate data such as images and product information for their merchant operations.

Our customers include food delivery companies, online ordering platforms and eCommerce marketplaces. We provide the infrastructure to help these companies scale and grow.

We are a small but strong team, steadfastly committed to big results. We bring people onboard who add measurable value to the way we operate, as we look to keep the team mighty but nimble.


Who we are looking for:
We are looking for a Quality Lead to join our fully-remote workforce and become a key part of Woflow’s global data delivery efforts. The Quality Lead plays a vital role in the planning, creating, and implementing the quality processes in Woflow; ensuring consistent deployment of the processes in Operations and all client requirements are achieved.

A Quality Lead needs various knowledge, skills, and technical abilities to ensure his/her tasks are completed on time and with precision. These often include:
Business Acumen
Leadership
Risk Management
Strategic Quality Planning
Process Excellence
Client Management
Quality Control Plan Deployment
Talent Management
Effective communication -- written and spoken -- in English and local language
Adaptability
Data Analysis
Knowledge in and Application of the 7 QC Tools
Experience in process improvement and knowledge in Lean or Six Sigma principles


What will you do:
Ensure 100% compliance to transaction monitoring
Plan and implement quality processes on different lines of business
Participate in client meetings to present quality team performance
Manage performance of a team of Quality Specialists
Manage operational performance to meet KPIs and SLAs
Drive process improvement projects
Identify and mitigate risks in the process
Other tasks that will be assigned to extend support to Operations and Support Functions

What must you have:
To be a successful applicant for the Quality Control Specialist role for Woflow, you must have the following qualifications:

At least 4 years of experience in BPO as a Quality Lead or Assistant Manager
Coaching skills related to behavior specific feedback
Strong drive for process improvement
A university degree or equivalent higher qualification
A foreign language certification or native/bilingual proficiency is preferred for regional positions if not a citizen of said country.

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SKILL SUMMARY
Office & Admin (Virtual Assistant)
Quality Assurance Excel
Project Management
Other Project Management
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