Customer Service Representative

Full Job Description

**MUST HAVE A BACKGROUND IN RETAIL AND WITH AT LEAST 5 YEARS OF EXPERIENCE IN A CSR ROLE, WILLING TO WORK ON-SITE./ CLARK PAMPANGA**

PLEASE READ CAREFULLY AND APPLY ONLY IF YOU MEET THE CRITERIA.

To be a passionate individual to deliver personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.

JOB DUTIES

-Answer all incoming calls, emails, social media enquiry, and make outgoing calls promptly.
-Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
-Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
-Assist customers with their requests, orders, and enquiries and create sample request/s forms when requested.
-Provide customer service that meets or exceeds customer needs.
-Comprehend product information sheets and relay them to customers in simple terms.

SKILLS & QUALIFICATIONS

-5 or more experience in Customer Service or a similar role.
-Experienced in retail specifically in fashion brands.
-Basic computer knowledge and typing skills.
-Must be friendly, outgoing, and have a conversational tone of voice.
-Must have a clear speaking voice and be able to communicate well over the phone.
-Must be able to follow set procedures including the ability to read scripts verbatim.
-Excellent time management and problem-solving skills.
-Ability to think creatively and use initiative to work independently.
-Extremely organized and has a strong ability to work on multiple tasks simultaneously.
-People focused, work well as part of a team with great collaboration.
-Willing to work on-site
-7am to 4pm
-MUST HAVE A BACKGROUND IN RETAIL AND WITH AT LEAST 5 YEARS OF EXPERIENCE IN A CSR ROLE.

The client is an Australian-owned and family-run business that focuses on the local fashion sector, collaborating with outstanding Australian manufacturers and artisans.

Job Types: Full-time, Permanent

Salary: Php20,000.00 - Php30,000.00 per month

Benefits:
-On-site parking
-Paid training
-HMO upon regularization
-Company events
Unlimited coffee

Schedule:
-8 hour shift
-Early shift 7am to 4pm
-Monday to Friday

Supplemental Pay:
-13th month salary
-Overtime pay
-Performance bonus

Ability to commute/relocate:
-Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

**Do you have any experience in RETAIL?

Education:
-Bachelor's (Preferred)

Experience:
-Customer Service Representative: 5 years (Required)

Language:
-English (Preferred)