Customer Service

We are a criminal law firm based in Australia. We are currently using different call centres in Australia to assist us, but have now d ---------- to create our own team to take our front line calls.

We are looking for a team of 3-4 people to add to our existing team of 25 staff members.

Duties initially will include
- Answering the telephone
- Recording information into our database, based on the calls
- Booking appointments
- Communicating messages and transferring calls from existing clients to other staff members and more generally being the front-line managers of all calls to the firm
- At some stage in the future, managing a chat bot on the website.

There will be a great deal of training involved and we are looking for people that want to become part of the team, as such we are hiring direct rather than going through an agency. We are looking for long term people.

Our current 25 staff members are made up of 14 lawyers and 11 support staff. There will be a lot of information to understand, but there will be a lot of support.

All tea ---------- mbers will be connected via a communicator setup to our Australian offices, so a good computer and fast internet connection will be essential. All tea ---------- mbers will be connected continuously throughout the day, so there will not be any room for taking on other work with other companies so please only apply if you are available full time.

Salaries will start at $550 US a month. There will be a $50 US a month performance bonus each ---------- pending on how people progress, there will be room for salary ---------- really depends on how long it takes the potential employee to understand our business, but we are very confident and excited that it will be a great collaboration and one where we will grow together.

We are looking to build a strong and lasting relationship with a team of people in the Philippines, please apply if you think this is a position that will interest you long term.

Things to consider before applying
- Being able to spell correctly in English will be important
- Being able to speak English fluently will be essential
- A fast internet connection will be essential
- A reliable computer will be essential
- Availability between 9am and 5pm Australian time will be essential.

If this sounds like a job you would be interested in, please apply. If you are an agency, please do not apply, if you intend on holding down two jobs, also please do not apply, our software will require you to be available during work hours via our communicator setup.