Quality Assurance Representative

The role will support our customer service and other departments in reviewing calls, text, emails, and reviewing CRM notes for accuracy. This role will also assist with admin tasks. The right candidate should have:
*Great writing skills in English
*Great problem solving skills
*Self-sufficient
*Efficient on getting tasks completed
*Quality Assurance Experience
*Livevox Dialer experience is a plus!


In this role you will be responsible for:
*Quality Assurance on calls text email and/or chat
*Crm
*KPI
*Reporting
*Wallboard
*Knowledge base
*Coaching
*Issue Tracking
*Scorecard management and development


This position is in US eastern time zone. The position can be 40 hours or more for the right applicant. We are looking to start the right agent quickly.

You can schedule a brief interview by clicking on calendar link below.
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