Customer Service - Customer Reviews & Registration

If you are detail oriented, have a clear speaking voice, have a passion for customer service, you may be a good fit. This role is for an Admin and Support role. Below are some of the task the agent will be responsible for:

*Following up with customer who have recently purchased a vehicle to thank them for their recent purchase and advise them of the registration process, title process, and to ask for a review.
*Understand the car registration process and title process (once trained).
*Track and Follow up on purchased vehicles to make sure we get the title
*Track and Follow up on titles for customers on sold vehicles to ensure they receive their title.
*Follow up with customers when additional information or documentation is needed.
*Follow up with customers when their is an update with their title that they need to be aware of.
*Speak with customers that have questions regarding the status of their title and/or registration.
*Send weekly reports (some times multiple times a week) to management
*Escalate any outstanding issues
*Provide feedback on ways to improve the process
*Updating the CRM with the customer communication and title/registration status.
*Self educating on additional information on the Georgia Title process


The right agent will possess:
*A clear speaking voice
*Articulate in the English language
*Confidence in speaking in English
*Ability to follow clear instructions
*Ability to follow, update, and manage the review process.
*Ability to communicate with management regularly in terms of stats, updates, and needs from and for the company.
*Ability to update the communication in the CRM
*Ability to track the customer through the title process and update management of issues.
*Ability to build rapport and be informative with customers
*Ability to interact with customers via phone, text, or email
*Ability to follow-up and stay in front of the customer and management when needed.

*EST schedule

We are looking to fill this position soon but only with the right candidate. Book an appointment before they fill up. If you feel as if you are extremely qualified but no appointments are ---------- ssage me here with your resume and I will attempt to fit you in.

----------