Customer Success Associate (Healthcare Technology) - Work from Home for a US Technology Company

50,000 PHP (fixed) per month PLUS up to (40,000 PHP per month) in variable compensation based on meeting mutually agreed performance targets.


Projile is a leader in digital health that is changing the way healthcare is delivered. Projile collaborates with healthcare organizations, investors, and innovators to unleash innovation in building the future of healthcare by supporting emerging care models.

We are now launching a global public health solution to help public health agencies worldwide combat the challenges presented by health crises like Covid-19. The solution connects agencies with communities, businesses, and healthcare systems to detect, prevent, respond to, and recover from public health emergencies.

We’re driven by core values that put our people first and drive our team forward with a sense of purpose. Our employees are rewarded for their contributions to the success of our customers and the achievement of our mission. We guarantee respect, diversity, integrity, and accountability of our actions. We’re performance based and driven to succeed, and we are looking for mission-driven professionals who are treat their job with passion. We’re always on the lookout for fresh thinking and unique skills.

Currently, we have an opening for a Customer Success Associate who will help our customers in both pre and post sales. Since our customers are in North America, you will be required to have at least 4 hours overlap with North American time zones.



You will:

Become a Product Champion.

- Learn the solution working with the product and technical teams

- Learn the product positioning

- Learn to demonstrate the product using different scenarios

Help Customers Understand the Product.

- Understand customers' needs and identify areas where our solution.

- Explain and demonstrate the features of products and services and collect the required feedback from the customers.

- Work with sales and demo product to new customers and partners


Help Implement Product at Customer sites.

- Onboard New Customers

- Make the customer delighted with the solution and excellent customer service


Help our Land and Expand Strategy.

- Help grow customer account into new departments, geographies and sectors based on initial success.

- Build trust with customers and help Identify new opportunities

- Build working relationships with clients at all levels – senior, technical, operational and clinical level.


Be the Voice of the Customer.

- Identify, escalate, and monitor the resolution of issues and action items.

- Be responsive to customer needs and proactively manage customer accounts and issues


Collaborate to deliver stellar results

- Collaborate with product, marketing, and sales teams to deliver make the customer successful using our solution.

- Collaborate with cross-functional, cross-cultural, and global teams in a dynamic environment.

- Partner with other channels to help build revenue base from partner channels


Requirements :

University Degree in Health, Technology, Management, or other related fields.

Working Experience with a technology company implementing solutions for its customers

Excellent communication skills - both verbal and written.

Good organizational skills and the ability to multitask.

Exceptional customer service skills.

Proven ability to translate technology solution into a practical ---------- monstrated success in using and communicating technology-based solution.

Experience in the development and delivery of communication tools, such as slide decks, education materials.

Working experience with North American customers is preferred.

Results-oriented.

Excellent teamwork skills.