HTML Virtual Assistant / Support Admin

An Australian online investor communications specialist that is a leading provider of investor-focused websites and online communication tools specialist for ASX listed companies is looking for a talented HTML Virtual Assistant with SEO knowledge to join our close niche team.

This job role involves the following responsibilities but not limited to:

Monitor support request emails and tasks and coordinate with the appropriate teaUpgrade to see actual infombers accordingly
Manage client support requests from start to finish
Perform client website updates using the IRM Content Management System – HQi
Onboarding new clients - updating their information in SugarCRM
Maintaining/updating client lists and information in SugarCRM
Carry out client website audits/health checks/SEO reports/GA report
Send out requested information to clients
Reviewing content documents and websites as necessary
Preparing quotes, proposals, billing and invoices
Raise system bugs and defects to Senior Developer
Attend management/development WIP meetings
Update knowledge base articles and Help Center documents

Ideally, you should have:

Excellent written and oral communication skills (English)
Time management skills; ability to handle multiple tasks projects
Ideally demonstrate SEO experience but not essential
Strong abilities in: WordPress, HTML coding, content management
Basic Front-end Development knowledge
Highly organized and detail-oriented
Excellent customer service and support skills


Click the "Apply" button on this job post if you're interested. Great opportunities await you!