Operations and CS VA

Customer service
Amazon direct messages
Contact all customers with returns/issues
Respond to negative customer experience


Email support

IN THE SUBJECT LINE OF EMAIL PLEASE SAY YOUR FAVORITE FOOD

Operations
Inventory management/planning
Communicate with fulfillment center on outgoing and incoming orders
Create shipping labels (UPS)
Track shipments
Update fulfillment team on shipments
Communicate with shipping agents on shipping issues
Manage purchase orders
Update accounting department on all purchases
Assist retail orders


It/amazon
Assist with amazon listing issues
Create amazon shipment/removal orders
Communicate with amazon seller central on issues that may arise


Requirements
9-5 Monday-Friday
Communication skills
Organization skills
Excel
PowerPoint
Outgoing calls
Slack communication
Self-sufficient on tasks
Research issues and find solutions
Willing to learn
Problem solver