BADLY NEEDED - Customer Service Specialist - CERTIFIED DAY SHIFT

Role
• Answering phone calls
• Answering online chat and email enquiries
• Assisting customers with online ordering difficulties
• Assisting with delivery enquiries, refunds and return requests
• Processing orders
• Assisting the technical support team with customer contact
• Sales and promotion

Minimum Requirements
• Bachelor’s degree
• Excellent English communication skills, well-spoken and good grammar
• Reliable, energetic and motivated with excellent sales ability
• Strong customer service ethic
• An understanding of the workings of online shopping
• Language Skills: Fluent English

Preferred Requirements
• at least 1 year experience working at a BPO or Call Centre

Workload
40 hours per week, approx.

CERTIFIED DAY SHIFT following MELBOURNE TIME (AEST)
REGISTERED company in the PHILIPPINES
HMO will be given after probationary ---------- N START IMMEDIATELY!!!!