NEEDED ASAP - CSR/Admin - CERTIFIED DAY SHIFT

Role
• Answering phone calls
• Answering online chat and email enquiries
• Assisting customers with online ordering difficulties
• Assisting with delivery enquiries, refunds and return requests
• Processing orders ( Billing and Dispatch)
• Assisting the technical support team with customer contact
• Sales and promotion

Minimum Requirements
• Excellent English communication skills, well-spoken and good grammar
• Reliable, energetic and motivated with excellent sales ability
• Strong customer service ethic
• An understanding of the workings of online shopping
• Language Skills: Fluent English
• Working laptop (Core i3 at minimum)
• LAN connection
• back up connection


Preferred Requirements
• at least 1 year experience working at a BPO or Call Centre but newbies are welcome to apply

Workload
40 hours per week, approx.

CERTIFIED DAY SHIFT following MELBOURNE TIME (AEST)
REGISTERED company in the PHILIPPINES
Government mandated contributions to start on Day 1.
HMO will be given after probationary ---------- N START IMMEDIATELY!