Real Estate Maintenance Coordinator

Mission:

Handle processing and coordination of all maintenance requests.
Make sure clients and agents are satisfied with the office’s services and provide continuous customer service to all parties involved in the operation of the company, in a timely, complete and cordial manner.
Save clients and the office time and money by working in the most efficient and proficent way possible.
Make sure the Maintenance Coordinator, and other employees, is a profit center by asking for referrals as the opportunity arises.
Work hard at continuously improving office systems in place.
Cross-train for other office positions; cross-train other ---------- velop knowledge of all properties managed by the company by periodic visits to and inspections of the properties.
Be proactive in suggesting maintenance on properties.
To have as many properties as possible, subject to the owner's approval, on a semi-annual inspection HVAC contract.
Keep maintenance issues off Tom's desk.

Maintenance Requests:

Accent Maintenance Requests via phone, email, or company website.
Process work order through ----------
Get photos of all work and repairs
Assign an appropriate ---------- tify ---------- tify the Tenant of the Vendor assigned.
Document notices to Owner and Tenant, approval from Owner if over limit.
Approve work to proceed and track Vendor.
Make sure work is done to a professional standard.
Get Tenant opinion on completed work
Ask for reviews
Approve invoice, convert work order to an invoice in Rent Manager



Security Deposits:

Review Check-Out inspection for any Tenant charges.
Create work orders to determine the cost of Tenant ---------- plete Security Deposit Disbursement Form.
Give completed form and invoices to Accounting.
Must be completed within 2 weeks after the inspection ---------- spections:

Coordinate Interim, Move-In, and Move-Out ---------- erim Inspections:
Coordinate with Broker and assign appropriate ---------- tify Tenant of the impending inspection and name of Inspector.
Collect and review inspection reports.
Forward a copy to the Owner and discuss any work needed.
Obtain Owner’s approval and create work orders.
Upload inspection reports to Rent Manager and update the maintenance schedule in Rent Manager.
Move-In/Move-Out Inspections
Coordinate with Broker, inspector, Tenant Coordinator and Listing ---------- termine if any work is needed.
Obtain Owner’s approval and create work orders.
Get work done prior to Move-In or after Move-Out.
Follow Work Order procedures.

Administrative Support:

Support Broker and Agents on an as-needed basis.
Cover reception phone on an as-needed basis.
Substitute for On-Call person as needed.
Other duties assigned.
Monitor Voice Mail after hours.

Daily Breaks

15 minutes morning and afternoon.
30 minutes for lunch.