Virtual Assistant

Who are we?
A place for brighter futures. Welcome to Landcrafters. We're a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.
Landcrafters has enhanced the landscapes (and the lives) of our customers along Florida's Gulf Coast since 1999. Our dedicated employees have worked on countless commercial and residential properties, making sure each one of our customers received a world-class service.
Our success is driven by the commitment of our people to providing our clients with above-expectations landscaping ---------- thing brings us more joy than seeing our clients enjoy the outdoor space we've enhanced for them, while at the same time nurturing the careers of our employees.
Who are you?
You love to spend your day assisting customers and providing support for tea ---------- mbers. You treat everyone with great care and attention, providing the ultimate customer service experience.
You are friendly. You are dedicated. You are motivated. You have a bright future ahead of you. You are our new Virtual Assistant.

What you'll do:
• You'll provide Customer Service Support by answering emails professionally with existing and prospective clients, including but not limited to the following:
o Confirm the next day’s sales appointments via email
o Confirm the next day’s irrigation and gardening schedule via email
o Closeout and process irrigation paperwork, create proposals, and email to clients for approval
o Reach out to clients on Past Due Accounts Receivable list via email weekly and request management to assist with any Past Due accounts that reach a certain threshold
• You’ll complete data entry and reporting accurately, including but not limited to the following:
o Calendar management as needed
o Closeout gardening paperwork related to time and material billing in a timely manner
o Upload sales receipts to the Aspire CRM system for accurate job costing
o Request dig tickets weekly online for the following weeks scheduled landscape enhancement projects
o Create weekly payroll hours report in Excel format with data retrieved from our CRM system
o Any other data entry tasks as deemed necessary to support the ongoing operations of the business

Skills we're seeking:
• Excellent Customer Service skills: You must have the right attitude. We need individuals with a helpful and positive mindset.
• Excellent written communication skills: You will need to be comfortable working in Microsoft Outlook, sending and receiving emails for much of your day.
• Patience: You will be the first line of contact when clients have questions or misunderstand company communications. We expect you to remain calm, cool, and collected while steering clients to the best possible conclusion.
• Organizational skills: You will frequently run into situations where you may be working on one task and receiving emails on another. You will need to be able to handle situations like this in stride, without dropping the ball.
• Technology-friendly: You should be comfortable using technology and web-based software applications.
• You should work well in a team environment accomplishing common tasks.
• You should be self-motivated with a drive to accomplish goals and professionally develop.

What we require:
• Fluent in English language, written and verbal
• Bachelor’s degree or related level of experience
• Must have a computer/laptop camera & audio for video calls / zoom
• Best internet connection available in your area
• Proven experience as a Virtual Assistant or relevant role
• Familiarity with current technologies, like desktop sharing, cloud services and MS Office
• Knowledge of online calendars and scheduling (Outlook)
• Must be able to work Full Time (on average 40 hours per week) M-F 8:00am – 5:00pm. This role will require you to work EST (New York Time) initially until we determine if the role can be more flexible on the schedule

What we offer:
• A great, supportive team. You’ll be given the tools you need to succeed at this position and will be supported by other experienced management.
• Competitive salary: $800 - $1,000 monthly USD
• Compensation is commensurate with skills and experience
• Annual bonus paid out in December
• Additional Paid Time Off after three months of work experience
• Paid holidays following the U.S. holiday schedule

***PLEASE FOLLOW OUR APPLICATION INSTRUCTIONS LISTED BELOW***
• In the subject line of your email please include:” I am the virtual assistant that Landcrafters is looking for!”
• Please create a short video and send along with your resume detailing why you think you would be a great fit for the virtual assistant position we are ---------- TE: we will not review applicants who do not include this video

Due to the anticipated high volume of responses, we will contact only those candidates who followed our detailed instructions and who most closely match our requirements. To apply, please reply via email at: ---------- with your resume, video, and cover letter.