Virtual Assistant for Ecommerce Site

Looking for a customer service representative to work full-time for an e-commerce Upgrade to see actual infoitially, the job will include the following tasks:

-answer calls and customer questions
-reply to customer questions by email
-reply to customer questions when they message through the chat widget on the website
-call customers who have left an "abandoned cart"
-request quotes from suppliers
-fulfill orders with suppliers
-track shipment information

The job requires the candidate to work 7 hours per day (8:00am - 4:00pm Eastern Time with 1 hour lunch break), 5 days per week Monday - Friday. Salary will be $500/month + commissions (which are usually around $200/month, but could be higher or lower depending on sales). The successful candidate will begin earning commissions once they have been trained up and can demonstrate a base level of product knowledge. Job training will be provided and other staff members will be available for support.

The following are mandatory qualifications/characteristics of a successful candidate:

-must be available to work from 20:00 to 4:00 Philippines Time
-must have an excellent command of the English language in speaking, writing, reading and listening
-must have good customer service skills
-must be willing to speak with customers over the phone
-must have an eye for detail and be willing to learn
-must be reliable and honest
-must be independent and able to solve problems with minimal supervision
-must not have another job
-must have a computer and microphone in their home with reliable and fast internet
-must be able to quickly calculate basic math equations

TO APPLY FOR THE POSITION, SEND A VIDEO RECORDING OF YOURSELF ANSWERING THE FOLLOWING QUESTIONS:

1. Have you ever done customer service work before? If so, what was involved with the job?

2. Do you feel comfortable speaking English over the phone and writing emails in English?

3. What other commitments do you have? (work, family, school, etc)

4. How bad are the power/internet outages where you live? Do you have high-speed internet and a computer in your home? Please include a screenshot of your internet speed test (http://www.speedtest.net/) in your email.


EMAIL VIDEO APPLICATION TO: Upgrade to see actual info without a video will not be considered.

Preference is given to candidates with a strong command of the English language and minimal accent.

Only successful candidates will be contacted for an interview.