Customer Service Virtual Assistant / Personal Assistant

Job Description

Well rounded virtual assistant needed to assist manager and supervise operations with the following duties but not limited to:


Ensuring highest customer service and customer satisfaction on Ebay, Facebook, Etsy and Shopify

Do order processing & update sales sheet

Upload tracking numbers for shipped orders

Review inventory for proper syncing and stock levels

Review product listings to ensure compliance

Save invoices and upload to designated folders

Create database for suppliers and contacts

Handle shipping logistics

Edit pricing and description on product listing where necessary

All assistant tasks (inbox management, social media posting)

Schedule posts on social media accounts and monitor

Create social media posts in canva or other software


Respond to emails and phone calls

Schedule meetings

Book travel and accommodations

Manage a contact list

Prepare customer spreadsheets and keep online records

Organize managers’ calendars

Perform market research

Create presentations, as assigned

Address employees administrative queries

Provide customer service as first point of contact


Requirements and skills

Proven experience as a Virtual Assistant or relevant role

Familiarity with latest workplace technologies, project software, including VoIP, online calendars and desktop sharing

Experience with word-processing software and spreadsheets (e.g. MS Office)

Knowledge of online calendars and scheduling (e.g. Google Calendar, Calendly)

Excellent phone, email and instant messaging communication skills

Excellent time management skills

Solid organizational skills

High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus


Excellent attention to Detail

Ability to follow instructions and be proactive to take initiative with tasks

Must have the highest standards of professionalism, attention to detail and work ethic

Ability to work at a fast pace with diligence and dedication to ensure optimal productivity

Must be good at math and calculations

Excellent multitasking and organizational skills

Ability to work with minimum supervision

Must have a PC and reliable Internet connection

Must be able to speak in american accent on the phone as closely as possible


Some Training will be provided, however experienced candidates are needed.

Must be able to work during 9am - 6pm eastern time hours


Please attach your resume and answer these questions in the body of your email below:


Questions

How many years experience do you have as a virtual assistant?


Do you have experience with order management and processing?


Do you have experience with customer service over the phone?


How do you stay organized and manage multiple tasks?


How do you ensure confidentiality for your client?


If you make errors or mistakes, what methods do you use to ensure they are not repeated?


Do you have a payoneer account or bank account?


Please list all the software you have experience with.