URGENT HIRING: Virtual Assistant and Scheduler

*Please submit a 1-2-minute video stating why you think you would be the best candidate for this position.
*Only applications with the video will be considered.

URGENT HIRING: VIRTUAL ASSISTANT & SCHEDULER

WORK FROM HOME

PERMANENT FULL TIME JOB POSITION

$600 NET MONTHLY PAY - START ASAP!


COMPANY DESCRIPTION
We are a Home Health Care Agency based in Maryland, USA.
We provide services to our clients (mostly elderly/seniors) who need In-Home Care Services by sending trusted Caregivers to their homes, to help them with their Activities of Daily Living and other home care needs.
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Our Company CEO is a Filipina and most staff are Filipina Virtual Assistants as well.

WHAT WE ARE LOOKING FOR
We have a very a close-knit team looking to hire an experienced Virtual Assistant/Scheduler to work on a full cycle caregiver scheduling, staffing and creating systems for the business with a friendly personality to join our team. We view all company members as highly valued team players, working to grow the company together.

As a Virtual Assistant & Scheduler, to staff caregivers... You will be working in coordination and communication with clients, caregivers and tea ---------- mbers, doing virtual scheduling, staffing and administrative work, etc. You will have a lot of interaction over the phone, instant messaging, and with emails. There will be goals for each day, week and month.

WORK DAYS
???? FRIDAY, SATURDAY, SUNDAY & MONDAY

WORK HOURS - NIGHT/GRAVEYARD SHIFT
? Starts at 7:00 PM (Manila PH Time)
? Equivalent to at 7:00 AM EST (Maryland USA Time)
*Currently 12-hour time difference

? Looking for someone who can work a LONG TERM & FULL-TIME (40 hours weekly) position.

JOB DESCRIPTION & DUTIES
? Communicate effectively with caregivers, clients, families, and other parties.
? Manage caregiver & client schedules to ensure all shifts are always covered & care plans are met.
? Identify needs of client's and manage all scheduling of appropriate home care aides based on skill set and availability.
? Engage directly and regularly with our clients and caregivers to resolve problems.
? Contact with caregivers and clients regarding day-to-day schedule/care changes via text, phone and/or email.
? Make outbound follow-up calls to prospects to schedule consultations.
? Maintain communications / caregiver / client data and pertinent information into our database.
? Represent the agencies at all times in a professional, ethical and loyal manner.
? Maintain compliance with all legal and company requirements at all times.
? Collect feedback to ensure client satisfaction.
? Provide information to prospective clients and follow up with them.
? See that all measures are taken to protect client privacy and dignity.
? Process & complete shifts from previous day.
? Expectations: respond within 5 minutes when management team communicates with you.

QUALIFICATIONS
? Work experience in Staffing or Scheduling.
? BPO experience: Customer Service & Sales is a plus.
? Any Bachelor’s Degree can apply - nursing / health care / customers service-related preferred.
? Able to take initiative, prioritize & multi-task.
? Act decisively and maintain discretion.
? Comfortable in working with team and also independently with minimal direction.
? Quiet home or office space.
? Fast implementer and self-starter.
? Dependable and trustworthy.
? Have a "get the job done" attitude.

JOB CHALLENGES
? The challenges of the job involve finding the right caregiver to match with the days, times, needs, location and personality of the client.

SKILLS
? Exceptional English written and verbal communication skills - minimal to no accent. Do not apply if you have a heavy accent.
? Knowledge of using Google Sheets/Documents or Microsoft Word/Excel.
? Excellent phone, email, and instant messaging communication skills.
? Excellent time management skills.
? Solid organizational skills and detail oriented.

REQUIREMENTS
? Computer/Desktop or very reliable Laptop.
? Backup computer/laptop is a plus.
? Wired, reliable, and high-speed internet connection (15-25mbps).
? Noise cancellation headset with microphone.
? Headset.
? Backup computer.
? Backup power supply

MESSAGE FROM THE COMPANY OWNER
Here are few things you should know about me:
I am a home care agency owner, and we provide private duty home services for seniors.
I move very fast & expect the people I work with to be the same way.
I am very loyal to my employees & treat them with respect.
I give bonuses for doing a good job (If the business makes money, you should too!).
I want to work with you for years, not weeks.
You can learn more about me here: ----------

ABOUT THE COMPENSATION
???? $3.75/hr initial pay ($600/month); plus performance bonus; eligible for merit increase after 6 months.
???? We pay bi-weekly.
???? We pay bonuses for outstanding work.
???? We give pay increases based on performance.

APPLICATION REQUIREMENTS - PLEASE EMAIL THE FOLLOWING TO:
???? ----------
? Updated Resume/CV
? Video Resume - Please submit a 1-2-minute video stating why you think you would be the best candidate for this position.
*Only applications with the video will be ---------- ADLINE OF APPLICATION SUBMISSION
???? June 4, 2021, Saturday
???? Initial Zoom Interview will start ASAP - between 10:00 PM onwards (Manila PH Time)
???? Please expect the agency to call you and give us your best local number to call