Suppor Specialist

SUPPORT SPECIALIST RESPONSABILITIES
• Developing a solid and trusting relationship between clients and company.
• Resolving client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communication between key clients and internal team.
• Strategic planning to improve client results.
• Working with support, sales team, and tea ---------- mbers from other departments to ensure the proper results.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, monthly, bi-weekly and quarterly initiatives to share with tea ---------- mbers, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Serve as a centralized data channel for outside clients and teams and internal tea ---------- mbers.
• Initiate, continue and close CRM tickets, set calendar reminders for up-coming meetings and tasks.

SKILLS AND QUALIFICATIONS
• 2 years previous customer service/support experience required
• Strong organizational, communication and interpersonal skills
• Great follow up skills.
• Desired experience in CRMs, Calendly, e-commerce, ZohoCRM, Asana, G-suite, Microsoft Office; preferably proficient in Excel for data analysis, DocuSign, Zoom and other video call software, Slack, ---------- .
• Detail oriented, team player with good planning and problem-solving skills
• Self-motivated, with good analytic skills to be able to understand the industry


SCHEDULE
9:00am - 5:00pm PST (Pacific Standard Time) US or,
9:00am - 5:00pm EST (Eastern Standard Time) US.