VIRTUAL ASSISTANT: Finance Administrative Assistant/Concierge

Hi, we are a small business based in Australia looking for a Finance Assistant for a full time position during Australian business hours. We would prefer Cebu area, but are open to other candidates.

This role will be full time salaried, including allowances and leave benefits.

There is lots to organise in our business, the more ambitious you are and keen to learn tasks, the more work there will be for you to do. And you must be willing to be trained.

We want someone who is keen to help us continue to grow and move our business forward.

Your living/working arrangements are not important as long as you have a quiet space to be able to make calls on Skype/hangouts to us and you have excellent written and spoken English. We are a small business and a tight-knit team and work closely together.

Here is an idea what you will be doing;
- Communicating via email and phone to resolve billing queries for our small business customers
- Administration around projects and back-office admin for management team and projects team
- Handling of customer license upgrade and downgrades in our billing system
- Support ticket processing for finance department of business (helping customers update credit cards, dealing with invoice queries, resolving billing disputes and escalating to Finance Manager when appropriate)
- Debt collection calls to customers who are overdue on credit card payments
- General VA tasks such as data entry, accounts auditing and supporting our other teams
- Escalation of tasks to Finance Manager when you cannot resolve them yourself

This will suit someone with the following skills/traits:
- STRONG attention to detail and accuracy in your work
- Experience in data processing/administration roles (that you can demonstrate)
- Focus on 'systems' and structure in your work


Skills:
Excellent English written and spoken
At least 3yrs administration role experience
Zendesk and WHMCS experience will be highly favoured!!!