Operations Associate in Property Management

Great opportunity to join Stoneridge Management Partners; we are looking for an experienced Operations Associate to join our team. Prior experience in property management is preferred. Fluent in written and spoken English is a must.
Must possess ability to understand and follow ---------- lf-motivated team player who is highly organized. Strong communication and writing skills are required. Knowledge of routine office procedures is required. Proficient in Microsoft Word and Excel. Reporting, research, administrative writing skills, professionalism, analyzing Information, written and verbal communication.
· Maintain, answer and monitor main corporate phone line
· Inbound and outbound phone calls
· Follow-up on all tenant activities (rent payments, delinquencies, work orders, tenant situations, etc.)
· File, sort, distribute inbound voicemails, emails, and other correspondences
· Maintain electronic and paper filing systems
· Coordinate and facilitate leasing processes (Respond to perspective tenants / execute our inquiry process, Process applications, Prepare rental listings, Prepare leases and lease renewals, Monitor and execute the lease renewal process, Input and manage owner/tenant information in Appfolio)
· Send letters to tenants regarding late rents, balance owed, and general notices
· Serve notices to tenants and track important deadlines for responses
· Provide support to property managers by ensuring they have the proper tools to perform daily tasks (e.g. move in packets, cleaning supplies, copies of letters/notices)
· Create maintenance service requests and coordinate schedule with tenants and maintenance staff
· Maintain inventory of maintenance supplies
· Data entry tasks such as adding new tenants to system, unit information property information, editing job descriptions on work orders
· Record details of property and unit amenities, renovations, utilities and appliances included in leases
· Set up utilities for new properties, update billing and contact information and download monthly bills from websites
· Attach monthly invoices to recurring bills and completed work orders. Attach and add maintenance materials for billing