Validation Callback and Evidence Analyst

-Verbally Fluent in English

-Able to read/follow callback scripts in English

-Primary duty to call customers and confirm order details, obtain authorization for certificate issuance

-Able to record, edit and share audio and video of calls/call log

-Works on new and existing customer orders

-Will also search for evidence relating to customer orders, take screenshots, log evidence/notes in custom application

-Coordinate with the customer on evidence that may be needed and/or callback scheduling

-Support and answer customer questions throughout the evidence gathering/verification call process

-Self-starter who can flourish with minimal supervision

-Additional language fluency is a Plus

-Attention to detail is a Must