Customer Service and Relationship Manager

Are you a creative problem-solver? Do you like connecting & building strong relationships with people? Do you like to take fun & spirited approach while you work?

If so, then consider joining our team here at eCare Behavioral Health Institute! We have our arms wide open, and ready to welcome new enthusiastic tea ---------- mbers.

***(Please put a heart icon/emoji "

About Us

eCare Behavioral Health Institute provides online Continuing Education courses for Mental Health Professionals. We are mission-driven and ready to make an impact.

About The Role

This Customer Service & Relationship Manager will be on the front lines of connecting & solving problems through customer service support via live chat & email. We are looking for a bright personality that has a passion for helping & solving other people’s problems, while also leaving a smile on the face of our customers.

This position will also serve tons of value to our team by managing our social media page & moderating our Facebook Group in order to maintain strong relationships with our community.

Responsibilities

- Solving problems as a customer service representative (via Live Chat & Email)
- Responding to customer inquiries in a fast, timely manner
- Building brand awareness by managing our social media accounts
- Moderating our Facebook Group to build a connected & engaged community

Technical Skills Required: ChatBot System (tawk.to), Facebook, LinkedIn, Gmail, Slack, Trello, Canva

Technical Skills Preferred: WordPress, Google Sheets, Google Drive

Skills & Qualifications

- Bachelors or higher in Business Administration, Marketing, or other relevant fields
- 3+ years of experience working in customer service
- Social media management experience
- Entry-level content creation & design skills

- Communication Skills, Problem-Solving, People Skills, Extraverted & Enthusiastic
- Must be exceptionally fluent in English, as well as exceptional writing/grammar skills
- Typing Speed 58+ Words Per Minute, 90? curacy

***MUST HAVE AN UPDATED & HIGH-QUALITY COMPUTER WITH ACCESS TO HIGH-SPEED INTERNET


Why People Love Working With Us

E Care is a mission-based, growth-focused company looking for spirited individuals who have the desire to learn, improve, and think outside of the box beyond the company’s standards.

With our fun & flexible work-life balance environment, we are also a team that holds each other accountable, that’s why we have strong trust for one another. But ultimately, we’re dedicated to building a team that aligns with our vision & core values, which is to make this world a better & healthier place for all of us, while having tons of fun doing it.