GREAT PAY & BENEFITS - Full Time Shopify Fulfilment & Customer Service Assistant

Are you a driven individual? Do you want to have a meaningful impact and a crucial role in a fast-growing company?

If so, we need you and want to work with you.

ABOUT US:
We are an Australian, customer-centric Ecommerce print-on-demand store selling custom portraits to the US, AU, NZ, CA & UK. The company is in the early stages of its journey and we are looking to hire a full-time Shopify Ecommerce & Customer Service Assistant to join our existing customer service team and contribute to our growing success.

This is an exciting long-term opportunity, with huge potential for upskilling and promotions as our team grows over time. You will be reporting to the Ecommerce Manager and liaising with our current design team.

This is your chance to have a significant impact within the company.

PERKS & BENEFITS:
- You can work whenever you want (40 hrs/week). You will not have to wake up or work at any given time. We are based in Australia which is only 2 hours ahead of PST time. HUGE PLUS if you can work on weekends.
- Flexible Vacation, if you need time off just let me know.
- Paid Leave for Philippines National Holidays.
- 13th-month pay (pro-rata)
- Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.

RESPONSIBILITIES:
- Customer Service: Managing all customer queries and custom order requests, assess customer photos, and liaise with customers and our design team to ensure that high-quality artworks are created. Handle refunds and missing package cases with our Print-on-Demand supplier.
- Order Fulfilment: Uploading order artworks for printing and shipping with our dedicated Print-on-Demand Supplier, editing Shopify orders, and ensuring quality control for all artworks by communicating frequently with our design team.
- Social Media Moderation: Moderating social media channels by engaging with and replying to customers & influencers.
- General/Administrative Tasks: Including daily reports and updates as well as other admin tasks

REQUIREMENTS:
- Excellent knowledge and expertise in managing a Shopify store is REQUIRED
- Excellent written and verbal English communication skills (Required)
- Strong customer service experience (handling customer concerns) is required, including experience with Zendesk and live chat applications
- Experience with a Print-on-Demand platform is desirable (eg. Printify, Printful)
- Proven experience engaging with and replying to customers on social media channels such as Facebook and Instagram is an advantage

PAY:
Based on ability and experience, ranging from Php 30,000 - 40,000/month (USD $600-$800). If you think you should be paid more, feel free to explain why in your application.

HOW TO APPLY:
1. Change the subject line to "I Want to Work for You - [Insert the Australian city we are based in, which can be found on the ‘About Us’ page on our website]"
2. At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Do not write more than that or else your application will be deleted.
3. Under that put the answers to the following questions, and include the numbers to make it easy to read.
1) Describe your experience working in a Shopify business.
2) Describe one of the top Shopify stores you managed.
3) Describe your past experience with order fulfilment and customer service.
4) Which part of this job are you most experienced in?
5) Do you have any other experience that will make you perfect for the job?

Do not write more than what I have asked you above, if you write more than what is asked for above I will ignore your application.

I look forward to working with you!

Thank you,
Luke

Founder & Director
Welham & Co

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