Customer Service Representative

The spirit is catchy at C3 – because culture is different here!

It’s infused in everything we do – from team member relations to customer engagement to community outreach. Our innovative programs promote a positive and unique C3 culture. They reinforce our core values of open and honest communication, accountability, and recognition of our people and community. They foster happiness. They encourage success. They make work fun!

CUSTOMER SERVICE REPRESENTATIVE (CSR) RESPONSIBILITIES:

• Professionally handle high volume incoming inquiries from customers, clients, products and services.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between policy and customer benefit in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for call disposition or compiling

REQUIREMENTS:

• Candidate must possess at least a High School Diploma (must have at least 6 months call center experience), Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
• Applicants must be willing to work in Bonifacio Global City, Taguig.
• Good to Excellent communication skills.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Experience is a PLUS but NOT REQUIRED.
• Full-Time positions available.
• Applicants must be willing to work on holidays, weekends, graveyard and shifting schedules


WAYS TO APPLY:

• Schedule an interview through
• Bring the following:

a. 1 copy of updated resume
b. 1-2 valid/government IDs
c. Black pen
d. SSS ID or Number


*C3 OFFERS FREE MEAL FOR APPLICANTS*
*TAG YOUR FRIENDS ALONG AND GET A FREEBIE FROM US*

***20K SIGNING BONUS (until Feb. 18 JOINERS)***
***HMO ON DAY 1 for YOU and a DEPENDENT for ALL ACCOUNTS***

HELPFUL DIRECTIONS:

Applicants from North/South
Route 1: Ride MRT go down at AYALA Station. Locate the BGC Bus Terminal – ride the Upper West Bus Route and go down at the Netcube Bus Stop.
Route 2: Ride any PUV (Public Utility Vehicle) in EDSA and go down at MRT-AYALA. Locate the BGC Bus Terminal – ride the Upper West Bus Route and go down at the Netcube Bus Stop.


Applicants from Manila Area
Route 1: Take the Light Rail Transit (LRT) and go down at the EDSA-Taft Avenue station, use the footbridge that connects the LRT station to the MRT station and then ride an MRT going to Ayala. Locate the BGC Bus Terminal – ride the Upper West Route and go down at the Netcube Bus Stop.


? Across the street is a WHITE BUILDING with KFC, Family Mart and Mcdo at the Ground Floor (THAT'S OUR BUILDING)
? CROSS the parking lot (3rd avenue & Rizal drive)
? Use the ENTRANCE between KFC and Family Mart.

Hurry! Meet us by phone or in person and your lunch is on us. Join classes with your friends - bring the group!