Customer Service Agent (Needed ASAP)

Tyroola is an ecommerce platform for tyres in the “Scale Up” stage. We disrupt the traditional industry with activities in Australia, New Zealand, Indonesia, and Europe. Tyroola is a leading online marketplace for tyres and automotive parts in the “Scale Up” stage. We disrupt the $5 billion traditional automotive aftermarket industry where 95% of the sector is still operating offline. We are active and growing our presence in several countries in the Asia-Pacific region and Europe. We consider ourselves a marketing & technology-led company which happens to be selling tyres.

Job Summary
As a customer service agent, you will be required to be the frontline for Tyroola’s telephone, chat, and online communications mainly through the customer service software, Freshworks. Our agents are expected to respond promptly and effectively to incoming contact and a high quality of service delivery and service standards is a must.

Job Responsibilities
- Assisting our customers through answering Inbound calls, or outbound for follow-ups.
- Provide customers with friendly professional advice on the company’s products and services.
- Proactively offer solutions to customers by gathering and analyzing all available information.
- Ensure that all customer enquiries are answered in a prompt, professional and courteous manner.
- Achieve and/or exceed monthly KPI targets.
- Ensuring quality service is provided to both internal and external customers.
- Maintain detailed and current knowledge of the company’s products and services.
- Ensure documentation of client’s orders and any subsequent communications are kept in accordance with procedure.
- Communicate customer issues/feedback to the Leadership team.
- Close cooperation and support with the Operations department.

Job Skills and Qualifications
• Loves customers, and revels in seeing customer’s receiving excellent outcomes to their concerns.
• Reliable, strong time management, administration, and organizational skills.
• Highly developed communication and interpersonal skills, focusing on having very good verbal and written
communication skills and exceptional comprehension.
• Knowledge of Freshdesk (or similar), and previous experience is an advantage but not essential.
• Positive attitude and a strong work ethic with demonstrated reliability.
• Ability to complete multiple tasks with varying levels of priority.
• Previous experience in sales of tyres, wheels, and associated services is highly advantageous.
• Attacks work tasks with concentration and focus.

System and Office Requirements:
• Has a dedicated workspace, with the ability to receive incoming calls with no external interruptions.
• Computer or laptop with current specifications of Core i3 and 8gb ram (calls via browser need to be possible without interruptions)
• Stable internet with fast connection speeds of at least 10mbps.
• Backup internet plan or mobile data plan if the main internet provider is not available.
• A noise canceling headset and a working web camera
• Has alternative location or a generator in case of power interruption

Tyroola offers a variety of fantastic Employee Benefits, some of the perks included:
• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working agreement, with the ability to work from home
• We celebrate our employee’s success with a variety of awards, including Employee of the Month.
• 13th month salary
• Paid holiday leave
• Competitive salary!