CUSTOMER SERVICE PERSONNEL - Office based in Clark, Pampanga

Your bright future starts right here (and we are not kidding)!

Job Responsibilities:
• Serves our clients and partners by providing style information and resolving any product and service problems.
• Maintains customer records by updating account information on our database.
• Resolves problems by clarifying the client’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepares excel sheets or any related reports in a timely manner by collating correct information from approved resources.
• Contributes to team effort by accomplishing related results as needed.

Qualifications / Skills:
• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

Requirements:
• University/college degree is an asset
• Familiarity with office software and phone systems a plus
• Previous experience, especially in BPO industry, preferred

If you feel that you are the right person for the job, please email ---------- the following documents:
1. Covering letter
2. CV stating your salary expectations
3. Your WhatsApp number

Please state clearly in the subject line of your email which post you are applying for.