Maintenance Coordinator

If you are interested in getting in on the ground floor of an exciting new team who are doing new, creative, and innovative things, then we want to hear from you. Join a newer property management company based in Canada who is looking to significantly expand in the next 12 months.

Are you an outgoing team player who has excellent time management and attention to detail? Do others describe you as friendly or engaging, or a people person? We are looking for a high energy team player, who is going to bring an exceptional level of service to our maintenance team.

This role assists in organizing and scheduling maintenance contractors to perform the various duties required to keep our properties’ maintenance operations running smoothly. They will have a wide range of duties and responsibilities that vary in complexity. They will oversee the reception of maintenance requirements from tenants, scheduling contractors to deal with the issue, and follow up with the tenants to verify the job is complete. This person will also coordinate quarterly preventive maintenance for all our properties. They will also log all tenant and contractor interactions in these various processes.

Skills required:
To succeed in the role, the candidate must be self-motivated, ambitious, organized, have excellent customer service experience, and have strong time management skills. We are looking for a candidate who can drive multiple tasks with competing priorities. We strive to provide a collaborative environment where each employee is encouraged to contribute to our process, discussions, planning and culture.

Areas of Responsibilities:
1. Be the friendly voice manning our maintenance service phone line.
2. Acknowledge and respond to all maintenance requirements.
3. Reach out to the appropriate contractor to schedule the repair.
4. Send the tenant a confirmation of their repair via email.
5. Follow up with the tenant after the repair has been completed.
6. Schedule and organize quarterly preventive maintenance visits on all our properties. Map the route the contractor will follow.
7. Send all necessary information for the contractor.
8. Create a report for the property owner, on all issues noted in the preventive maintenance visit that need to be repaired.
9. Log all interactions with tenants, contractors, and owners during these processes.

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE:
College preferred.
Experience in a similar position is a plus, but not indispensable.
Fluent in English.
Great attention to detail.
Customer service skills.
Ability to effectively manage their time.
Own a modern computer (i3 Processor or above, 8 GB RAM)
Internet speed (Download 20+ MB, Upload 5+ MB or above)