Customer Support Trucking Logistics

Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes seven virtual members currently, in addition to six staffed on site in USA

Requirements:

- Previous customer support or dispatch experience in TRUCKING INDUSTRY
- EXPERIENCE ON LOGISTICS OR TRUCKING INDUSTRY IS A MUST
- Excellent spoken and written English
- Ability to MULTI-TASK in FAST-PACED environment, including phone and email support
- Great customer service personality and upbeat attitude
- Work as a team player to fulfill our mission together
- Working hours Monday through Friday 9am- 6pm Eastern time, but there will be changes in the schedule soon and we'll have an opening, mid and closing shift

General Responsibilities include:

-Monitoring and answering phones, emails, intercompany teams chat, to quote and enter shipping orders, and other queries.
- Attention to details such as dimensions, pick up locations, and special instructions in order to insure customers’ needs are met.
- Contact customers to schedule delivery appointments, update re service delays, waiting time reports, etc
- General administrative and associated duties
Additionally requirements:
-Skilled in using MS Windows & MS Office, Google products and other computer-based applications. Willing and able to learn the software we use to fulfill our mission.


System Requirements:

The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up
Ram should be at least 8 gig with 100 gb Free disk space
A second Monitor for multi-tasking
A Headset with a noise-canceling feature
At least 10 Mbps & up wired connection for the main ISP
Strictly no USB Sticks allowed for backup ISP

Benefits:


1. EVEREADY offers an excellent wage, a great working environment, colleagues that will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and is exceeding our expectations
3. 13th month pay for qualified staff

TO APPLY through Email:

1. Change Subject Line to "Customer Support Trucking Logistics "
2. Tell us in few sentences why you can be a great fit for our Customer Support position (no more than 3 sentences) and a voice recording using vocaroo or speakpipe 3. Send us a screenshot of your internet speed result from ---------- , attach copy of your resume, attach a picture of you monitor/ computer desk set up and send to ----------

Eveready Express is an Equal Opportunity Client and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.