Associate Global Housing manager

We are looking for an entry-level Global Housing Manager. The successful candidate will be responsible for coordinating with clients and guests, researching, communicating, coordinating, and fulfilling all aspects of a guest's temporary housing requirements. You must have a professional image, strong communication, and excellent customer service skills.

Key Duties and responsibilities:

* Counsel transfer of employees on National’s products and services to establish appropriate expectations and ensure positive results for the client and guest.
* Build and maintain positive client relationships by offering exceptional customer service to all parties involved in the corporate housing assistance process.
* Research rental options across Asia Pacific using a network of third-party providers.
* Present qualified options to the client or guest based on their requirements.
* Manage the end-to-end process from acceptance of the initiation through to the satisfactory conclusion of the housing process.
* Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
* Meet key performance indicators for inquiry conversion rates and guest satisfaction surveys.
* Comply with all operating procedures and/or process flows developed for the global team.
* Build and maintain databases in a professional, timely, and accurate manner.
* Respond appropriately to provide customer service and timely solutions to problems.
* Provide customer support to guests and corporate clients as required.
* Prepare welcome letters and move-in instructions for guests.
* Arrange reservation paperwork.
* Perform pre-arrival calls to guests.
* Other duties as ---------- sired Skills and Experience:
* Minimum of a high-school diploma or equivalent combination of education/experience (bachelor’s degree preferred).
* Excellent spoken and written English (additional languages preferred).
* Experience of living or working in a multi-national environment (preferred).
* Experience in a fast-paced office environment (preferred).
* Experience in the hospitality industry (preferred)
* The ability to exercise judgment and discretion in establishing and maintaining good working relationships with customers, vendors, and coworkers.
* Able to communicate clearly and concisely, both orally and in writing.
* Attentive to detail and have good problem-solving skills.
* Excellent customer service skills.
* Have a “whatever it takes” attitude toward customer satisfaction.
* Phone, computer, internet, and e-mail skills are a must.
* Working knowledge of Outlook, Windows, Word, and Excel required.
* Travel may be required.