Amazing Customer Service Opportunity(MAKATI)

Location, Hours

Makati, Philippines.

Night shift: 10:00pm to 7:00am

Philippine Standard Time. Hours may change with client need.



Responsibilities

You will be performing the following duties:


Acting as a source of information for current and prospective customers by answering inbound product queries
Processing customer orders, opening accounts and recording sale information
Resolving customer complaints by clarifying issues of concern, choosing the best course of action and explaining it
Preparing product reports by collecting and analyzing customer information
Such other services as may be required from time to time


Skills Needed

You will have the following skills:


Customer service
Product knowledge
Attention to product quality
Problem solving
Clear spoken English
Professional telephone etiquette
Conflict resolution


Desired Traits

You will have the following traits:


Honesty
Exemplary attendance and punctuality
Flexibility to see the other person’s view
Focused on sustained customer relationships
Patience
Thoughtfulness
Calmness when under pressure


Education

The successful candidate will be university educated with at least bachelors degree. Majors in English literature, business or call center management highly regarded.



Reporting

This position reports to the account Team Leader.



Compensation

Competitive compensation is offered to successful candidates.