Customer Service and Admin Assistant

(Please read entire job post, applicants who do not follow instructions unfortunately will not be considered!) Moving Syndicate customer service and executive representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation, in addition to other tasks relating to multiple businesses. This full time job is fast paced and requires organizational skills in addition to attention to details.


They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Complete additional tasks as they come in

Website editing

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Various application usage (excel, word, trello, slack, email etc.)

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Contacting employees and contractors of the businesses

Filing information

Creating videos at times using voice

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Collaborate with potential hires/contractors

Answer all calls in a timely manner.


To Apply for the job:
1. Send me a message with a few sentences on why you would like this position, please include the top 3 skills you have in regards to customer service, admin tasks and data entry
2. Change the subject like to "I Want to Work for You [Insert the name of our company] - Executive Assistant/Call Center Rep"
3. There will be a short zoom call between us and video will be required.
4. Let us know how many years of Customer Service/Call Center Representative experience you have.