CREDIT REPAIR DISPUTER

Our US-based Credit Repair Company is looking for a very passionate and committed Disputer who shall have the primary responsibility of resolving the client's credit profile by doing a thorough process in disputing the client’s Derogatory Records.

Main Responsibilities
1. Responsible in auditing credit file of a client month over month and aligns the best possible letter to resolve negative items;
2. Works hand in hand with the Client Relations Team to provide monthly credit consultations for the clients;
3. Provides factual recommendations to the CROs on what to deliver to clients;
4. Works on Client’s credit file every 32 days;
5. Responsible for uploading score growth data to CRM;
6. Utilizes knowledge-base/tree that was given to them to accommodate different types of situations in a dispute round;
7. Participates and provides suggestions on process improvement;
8. Be accountable for the clients assigned under your name;
9. Eliminates / Minimizes delays of client rounds;
10. Tracks / Monitors effectivity of the dispute process, and provides suggestions to improve if needed.

Results expected (KPIs)
1. Correct letter to be used
2. Delivery time

Core Competencies for position
1. Ability to create and deliver solutions
2. Demonstrates excellent analytical, critical thinking, quantitative and decision-making skills
3. Excellent communication skills, both written and verbal; outstanding grammar and vocabulary
4. Ability to establish and maintain effective working relationships with coworkers, other offices and employers, and the customers
5. Organizational and multi-tasking skills; energetic, independent and a self-motivated
6. Demonstrates behaviors based on values: Excellence, Innovation, Leadership, Passion and Trust

Qualifications
1. High School Diploma Required. Four (4) year College degree preferred with emphasis on business processing / management.
2. Minimum two (2) years’ experience in the credit card industry required with one (1) year processing fraud/non-fraud disputes preferred.
3. Minimum one (1) years’ customer service experience
4. Proficiency in word processing and spreadsheet computer software applications
5. Prior industry knowledge is must

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If you think you are qualified for the position, please copy the link below to fill out our Applicant Information Sheet:>>>
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