Remote work - full-time chat specialist for successful online eCommerce store, OrthoFeet

Our marketing team is looking for full-time chat specialist to provide customer service on our online store, www.OrthoFeet.com . 40 hours per week Mon-Fri, remote work, work schedule is eastern standard time (to be finalized, but likely 9am-6pm).

OrthoFeet is a medium sized company located in the US that has been around since 1984. The company designs, produces and sells medical shoes for those with sensitive feet (diabetes, plantar, bunions, surgery, wide feet, etc.).

The specialist must have good English writing, conversation and communication skills. Common things you'll assist customers with include: helping customers find the right shoe size/width, giving the appropriate shoe recommendations, processing returns, exchanges, etc. Being able to convey customer experience issues the marketing team can improve upon is a big plus as well.

We'll start with a 1-2 week trial. We'll provide you with the necessary background to handle the calls. We are looking for someone that is warm/personable/socialable so that our customers leave with a positive experience. We are also discussing outsourcing customer service calls as well, so if things go well, there is opportunity for more work.


Start date would be in 1-2 weeks.

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Interested candidates, please answer the questions below and feel free to provide any other information you think is relevant. Send a voice sample if you can.

1) Tell us about any experience you have with being an online chat specialist.

2) Tell us about any experience with taking calls from customers, and whether they were in English or another language.

3) How do you handle an upset customer?

4) Are you an individual, or part of a company? (If you're sick or cannot do chat that day, is there a back-up representative?)

5) Are you able to have a conversation in English without a script?

6) Do you have experience with Olark or a similar app?

7) Please quote us your hourly, weekly, monthly rate.


Thanks, and we look forward to hearing back from you!