Client Care and Communications Assistant

We are quickly becoming the number one coaching, training and online educational company and brand for highly motivated, professionals worldwide that want to take their business and lifestyle to the next level of success.

Our mission is to help professionals from around the world build profitable, scalable and strategic professional businesses so they achieve greater success for themselves, their families, and their communities.

We love what we do and we’re now again growing our team! We're lookingn to hire a fun, creative, organized and hardworking Client Care and Communications ---------- this role you'll work closely with our Business and Operations Manager and one of the company co-founders.

This exciting position will include things like:

- Onboarding new clients each month. Entering them into our systems, emailing and communicating with them.

- Using Keap/Infusionsoft to run our established onboarding and welcome process.

- Ensure that each client is assigned and connected with one of our coaches.

- Confirm that they have completed their contract, assessment and scheduled calls.

- Process clients payments on a daily basis. Track all upcoming payments. Follow up with clients when payments are late.

- Send invoices to clients as necessary.

- Placing online orders, gifts etc for clients.

- Managing over 100 clients

- Uploading videos and recordings from weekly training calls (vimeo and wordpress)

- Communicate with clients, manage inquiries, respond to them, make videos for them, help them with scheduling

- Welcome new clients in our private client forum each week

- Manage and oversee schedules of up to 10 coaches in Calendly and Asana.

- Update key company metrics each week into an online spreadsheet.

- Send emails to clients to remind them of weekly group calls

- Review invoices from coaches each month, organize and make monthly payments to them.

Must Haves:

- You must be available online to quickly respond, email and work during the hours of around 9am to 5pm Pacific.

- Your written English skills must be at or close to native level

- Your English speaking skills must be at or close to native level fluency

- You must be willing to record videos where you will be saying high to clients as well as coming on team Zoom or Skype calls.

- You MUST have reliable high-speed internet.

- You must type at 50 WPM or greater with 95?curacy.

Nice to Haves:

- It would be great if you have experience with the following programs:
Asana
Calendly
Google apps (Gmail, spreadsheets, etc)
Keap/Infusionsoft

We are looking for someone long-term and there is a lot of room to grow and develop in this role.

If you are interested in this role please reply with:

1. Record a Loom video explaining why you feel you’d be a great fit for this role?

2. What appeals most to you about this role?

3. Your specific and relevant experience?

Thank you!